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- Tasks: Coordinate service orders and ensure timely completion while providing top-notch customer service.
- Company: Join METTLER TOLEDO, a global leader in precision instruments and services.
- Benefits: Enjoy 25 days annual leave, health benefits, and a fun, inclusive culture.
- Why this job: Be part of a dynamic team that values creativity and career growth.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Experience a supportive environment with opportunities for learning and development.
The predicted salary is between 28800 - 43200 £ per year.
The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
Team Collaboration: Support other departments to foster a team spirit within the company.
What You Need to Succeed:
- Strong communication skills – both verbal and written
- Proactive and works well on own initiative
- Excellent attention to detail
- Competent with MS Outlook and MS Excel
- Outstanding Customer Service
Our Offer to You:
- Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
About Mettler Toledo: METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
Equal Opportunity Employment: We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
Service Coordinator in Leicester employer: Mettler-Toledo International Inc.
Contact Detail:
Mettler-Toledo International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Leicester
✨Tip Number 1
Get to know the company! Research METTLER TOLEDO and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for the Service Coordinator role, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Show your initiative by asking insightful questions about the service order management process and how you can contribute to improving customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the METTLER TOLEDO team and ready to dive into the role.
We think you need these skills to ace Service Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Service Coordinator role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to handle customer interactions effectively.
Be Detail-Oriented: Attention to detail is crucial in this position. When filling out your application, double-check for any typos or errors. Highlight any experiences where your attention to detail made a difference in your previous roles.
Demonstrate Proactivity: We love candidates who take initiative! In your application, share examples of how you've proactively solved problems or improved processes in past jobs. This will show us you’re ready to jump in and make an impact.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mettler-Toledo International Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with service order management and customer interaction processes. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively handled customer queries or resolved issues in the past. Practising clear and concise responses will showcase your verbal and written skills during the interview.
✨Be Proactive and Detail-Oriented
Highlight your proactive approach and attention to detail by discussing specific instances where you took the initiative to improve processes or manage tasks efficiently. This will resonate well with the interviewers, as these traits are essential for coordinating service orders.
✨Emphasise Team Collaboration
Mettler Toledo values teamwork, so be ready to share experiences where you collaborated with other departments or supported colleagues. This will show that you can foster a positive team spirit and contribute to the company's inclusive culture.
