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- Tasks: Coordinate service orders and ensure timely completion while providing top-notch customer support.
- Company: Join Mettler Toledo, a global leader in precision instruments and services.
- Benefits: Enjoy 25 days annual leave, health benefits, and a fun, inclusive culture.
- Why this job: Be part of a dynamic team that values creativity and career growth.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Opportunities for learning and progression in a diverse workplace.
The predicted salary is between 28800 - 43200 £ per year.
About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
Our Opening and Your Responsibilities The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
- Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
- Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
- Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
- Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
- System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
- Team Collaboration: Support other departments to foster a team spirit within the company.
What You Need to Succeed
- Strong communication skills - both verbal and written
- Proactive and works well on own initiative
- Excellent attention to detail
- Competent with MS Outlook and MS Excel
- Outstanding Customer Service
Our Offer to You
- Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
Service Coordinator in Leicester employer: Mettler-Toledo International Inc.
Contact Detail:
Mettler-Toledo International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Leicester
✨Tip Number 1
Get to know the company! Research Mettler Toledo and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires strong verbal and written communication, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be proactive! During your job search, don’t just wait for opportunities to come to you. Reach out to current employees on LinkedIn, ask questions about their experiences, and express your enthusiasm for the Service Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining Mettler Toledo and ready to contribute to their success.
We think you need these skills to ace Service Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Service Coordinator role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to handle customer interactions effectively.
Be Detail-Oriented: Attention to detail is crucial in this position. When filling out your application, double-check for any typos or errors. Highlight any experiences where your attention to detail made a difference in your previous roles.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention specific responsibilities from the Service Coordinator role that you’ve handled before, and how they relate to your skills and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mettler-Toledo International Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Mettler Toledo. Understand their products, services, and the markets they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Service Coordinator, strong communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Be ready to demonstrate your verbal and written skills during the interview, as this will be crucial for the role.
✨Highlight Your Attention to Detail
Given the nature of the job, attention to detail is vital. Think of specific instances where your meticulousness made a difference in your previous roles. Bring these examples to the interview to illustrate your capability in managing service orders and maintaining accurate records.
✨Prepare Questions About Team Collaboration
Mettler Toledo values teamwork, so come prepared with questions about how different departments work together. This shows that you’re not just focused on your role but are also interested in contributing to a collaborative environment.
