At a Glance
- Tasks: Coordinate service orders and ensure timely completion while providing top-notch customer service.
- Company: Join Mettler Toledo, a global leader in precision instruments and services.
- Benefits: Enjoy 25 days annual leave, health benefits, and a fun, inclusive culture.
- Other info: Opportunities for learning and progression in a supportive environment.
- Why this job: Be part of a dynamic team that values creativity and career growth.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 28800 - 43200 £ per year.
The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
Team Collaboration: Support other departments to foster a team spirit within the company.
What You Need to Succeed:
- Strong communication skills – both verbal and written
- Proactive and works well on own initiative
- Excellent attention to detail
- Competent with MS Outlook and MS Excel
- Outstanding Customer Service
Our Offer to You:
- Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
About Mettler Toledo: METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
Equal Opportunity Employment: We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
Service Coordinator in Leicester employer: Mettler Toledo AG
At Mettler Toledo, we pride ourselves on being an excellent employer, offering a strong work-life balance with 25 days of annual leave, increasing to 29, alongside a focus on employee health and wellbeing through BUPA healthcare. Our inclusive culture fosters creativity and collaboration, providing ample opportunities for career progression and personal development, making it an ideal workplace for those seeking meaningful and rewarding employment in Leicester.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Leicester
✨Tip Number 1
Get to know the company! Research Mettler Toledo and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for the Service Coordinator role, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks or projects in the past. Use specific examples to demonstrate your attention to detail and ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Service Coordinator in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your communication skills and any relevant experience in customer service or order management. We want to see how you fit into our team!
Show Off Your Attention to Detail:Since this role requires excellent attention to detail, give examples in your application that showcase this skill. Whether it’s managing schedules or handling customer queries, let us know how you keep everything organised!
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention times when you’ve gone above and beyond to solve a problem or improve a process. This will show us you’re ready to jump right in.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mettler Toledo AG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like managing service orders and customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you handled difficult situations or provided excellent customer service, as these stories will highlight your skills.
✨Demonstrate Attention to Detail
As a Service Coordinator, attention to detail is key. Bring up specific instances where your meticulous nature made a difference, whether it was in scheduling, managing orders, or keeping records. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
