At a Glance
- Tasks: Renew service contracts and handle customer queries with a proactive approach.
- Company: Join a friendly team at METTLER TOLEDO, known for exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and achieving targets.
- Why this job: Make a real difference by ensuring customer satisfaction and building lasting relationships.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you organised, customer-focused and great at building relationships over the phone and email? We’re looking for a proactive and detail-oriented Service Contract Coordinator to join our friendly Service Contracts team.
About the role
You’ll play a key part in keeping our customers happy by making sure their service contracts and pipette calibration agreements are renewed on time, queries are handled swiftly, and every interaction reflects the high level of service METTLER TOLEDO is known for.
Responsibilities
- Proactively contact customers to renew monthly service contracts (target-driven)
- Create and send pipette calibration quotations within agreed timescales
- Respond quickly and professionally to customer leads and enquiries
- Process contract amendments accurately and efficiently
- Make regular outbound calls to existing customers
- Keep the team inbox clear
- Support the field sales team and help colleagues to hit team targets
Service Contracts Coordinator in Leicester employer: Mettler Toledo AG
At METTLER TOLEDO, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Service Contracts Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to our commitment to exceptional customer service. Located in a vibrant area, our company culture promotes teamwork and innovation, making it an ideal place for those seeking a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contracts Coordinator in Leicester
✨Tip Number 1
Get to know the company inside out! Research METTLER TOLEDO and understand their service contracts and customer focus. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be making calls to customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Be proactive! When you reach out to potential employers, don’t just wait for them to respond. Follow up on your applications and express your enthusiasm for the Service Contracts Coordinator position. It shows initiative and keeps you on their radar.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your skills and personality right from the start.
We think you need these skills to ace Service Contracts Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, especially when it comes to handling service contracts and customer queries.
Be Customer-Focused:Since this role is all about keeping our customers happy, share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive attitude shine through!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities mentioned in the job description. It shows us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mettler Toledo AG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Contracts Coordinator. Familiarise yourself with service contracts and pipette calibration agreements, as well as the importance of timely renewals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss how you manage your time and tasks effectively. Bring examples of how you've successfully handled multiple priorities in the past, especially in customer-focused environments. This will show that you can keep the team inbox clear and support your colleagues efficiently.
✨Demonstrate Your Customer Focus
As a Service Contracts Coordinator, building relationships is key. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to respond quickly and professionally to enquiries, as this aligns perfectly with what METTLER TOLEDO values.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Ask about how the team collaborates to hit targets or what success looks like in this position.
