Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead complex customer due diligence cases and collaborate with teams to enhance processes.
- Company: Join Mettle, a dynamic fintech for sole traders and limited companies.
- Benefits: Enjoy flexible working hours, hybrid options, and a supportive work culture.
- Why this job: Make a real impact in preventing financial crime while developing your skills.
- Qualifications: Experience in customer offboarding and strong analytical skills required.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
Power up what you do. This role is in Mettle. Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account).
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Senior Customer Due Diligence Analyst, Exits. We’ll look to you to act as the primary escalation point for CDD Analysts, providing guidance on tricky cases and reviewing recommendations before they go to the Manager. This is a chance to achieve excellent exposure, as you liaise with stakeholders, and act as a visible presence and ambassador for this area.
Responsibilities:
- You’ll be a key Senior in our Exits and Screening team, executing our controls for Mettle and NatWest Boxed while acting as the operational anchor for our Analysts.
- You will handle the trickier cases and partner with technical teams to help us spot ways to make our processes smarter.
- Manage complex reviews triggered by PEP, Sanctions, and Adverse Media screening, alongside processing sensitive Legal and Court Orders.
- Represent the Ops voice in workshops, collaborating with Product and Technology teams to help automate manual tasks and design controls that are robust enough for a major bank but frictionless enough for a fintech.
- Conduct deep-dive reviews to ensure customer accounts stay within the Mettle and Boxed risk parameters, taking decisive action to offboard where required.
- Work closely with NatWest Group teams to ensure our name screening, legal orders, and customer exit processes are running smoothly.
- Drive quality standards: Support Team Leaders with process confirmation and quality control, spotting trends in analyst performance and partnering with Training teams to deliver targeted upskilling.
The skills you’ll need:
- Solid experience in the first line of defence (1LOD), ideally with exposure to screening, legal orders, or customer offboarding.
- The ability to work independently.
- You can explain complex rationales clearly in writing and verbally, managing stakeholders across the business effectively.
- You are curious and confident in making risk decisions, able to clearly articulate the "why" behind your rationale.
- The ability to manipulate data (Excel/SQL) to spot trends or support an argument for process change.
- A passion for detecting and preventing financial crime.
Senior Customer Due Diligence Analyst, Exits in Manchester employer: Mettle
Contact Detail:
Mettle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Due Diligence Analyst, Exits in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Mettle or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your CDD knowledge. Be ready to discuss real-life scenarios where you've tackled tricky cases, as this will show you're the right fit for the role.
✨Tip Number 3
Show off your data skills! If you’ve got experience with Excel or SQL, be sure to highlight how you’ve used these tools to spot trends or improve processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Due Diligence Analyst, Exits in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Due Diligence Analyst role. Highlight your experience in the first line of defence and any relevant exposure to screening or customer offboarding. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about detecting and preventing financial crime. Share specific examples of how you've handled tricky cases or collaborated with teams, as this will resonate with us at Mettle.
Showcase Your Analytical Skills: Since this role involves manipulating data, don’t forget to mention your proficiency in Excel or SQL. Give us examples of how you've used these tools to spot trends or support process changes. We love seeing candidates who can back up their claims with solid evidence!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Mettle
✨Know Your Stuff
Make sure you brush up on your knowledge of customer due diligence, especially in relation to exits and screening. Familiarise yourself with the latest regulations and best practices in financial crime prevention. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of tricky cases you've handled in the past. Be ready to discuss how you approached complex reviews or managed sensitive legal orders. This will demonstrate your ability to think critically and make sound risk decisions, which is crucial for this position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be liaising with various stakeholders, being able to explain complex rationales in a straightforward manner is key. Consider doing mock interviews with a friend to refine your communication skills.
✨Data Manipulation is Key
Brush up on your Excel and SQL skills before the interview. Be prepared to discuss how you've used data to spot trends or support process changes in previous roles. Showing that you can manipulate data effectively will set you apart as a candidate who can drive quality standards.
