At a Glance
- Tasks: Manage sales orders and ensure customer satisfaction through accurate proposals and communication.
- Company: Join Mettis Aerospace, a pioneer in precision manufacturing with over 70 years of innovation.
- Benefits: Enjoy 33 days holiday, pension contributions, and employee perks like free parking and wellbeing support.
- Other info: Work on-site in Redditch, with a supportive and inclusive company culture.
- Why this job: Be part of a dynamic team that values your input and supports your professional growth.
- Qualifications: Experience in sales administration or order management is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Mettis
We design, manufacture and assemble precision forged and machined components at our fully integrated facility in the heart of the UK. Our vision is not only to be the best at what we do but to continually set new standards in the industry by investing and innovating. That's why we have been pioneers in our industry for over seventy years. We are forging the future today.
About the Role
The Sales Order Administrator plays a key role within the Business Development function, supporting the commercial lifecycle of repeat business from quotation through to order entry and acknowledgment. The role is responsible for ensuring accuracy, commercial alignment, and customer clarity across all repeat orders, quotations, and re cost activity. Working closely with Sales Management, Planning, and Management Accounts, the post holder will create and manage commercial proposals that meet customer requirements while aligning with Mettis' profitability, delivery, and compliance objectives. This role requires attention to detail, commercial awareness, and effective communication across internal and external stakeholders.
As a condition of employment successful candidates are required to satisfy ITAR (International Traffic in Arms Regulations) compliance and must fulfil the following before commencing this role:
- Currently hold the legal Right to Work in the UK
- Fulfil a DBS clearance
- Provide a consistent 5 year UK domicile
- Pass Drugs & Alcohol screening at the start of their Mettis employment
Core Responsibilities
- Complete the sales order entry and order acknowledgment process in line with company procedures
- Act as the commercial point of contact for all repeat business customers
- Create, submit, track, and manage commercial proposals and quotations for repeat items
- Own and manage all re cost activity for repeat orders, ensuring transparency and accuracy
- Track, manage, and close out commercial discrepancies through the re cost process
- Maintain sales order and quotation tracking systems in accordance with agreed processes
- Monitor, report, and support improvement of agreed business KPIs
- Support achievement of business upside, engineering services, and premium services objectives
- Work collaboratively with the Planning team to ensure quoted lead times are realistic and achievable
- Liaise with Sales Management and Management Accounts to ensure quotations meet or exceed profitability objectives
Safety Responsibilities
- Comply with EHS and legislative standards
- Adhere to PPE and all safety policies and procedures
- Promote safe working practices
- Participate in risk assessments and near miss mitigation activities
Quality Responsibilities
- Ensure all commercial activities are completed accurately and to required standards
- Deliver tasks right first time in accordance with internal processes
- Support high quality customer service across all repeat business activities
Delivery Responsibilities
- Complete tasks within agreed timescales
- Ensure timely conclusion of order entry, quotations, and re cost activities
Cost Responsibilities
- Identify cost saving opportunities without detriment to service, quality, or delivery
- Support margin protection through accurate quotation and re cost management
People Responsibilities
- Maintain professional written and verbal communication with internal and external customers
- Work in compliance with all Mettis policies and procedures
Business Responsibilities
- Act as an ambassador for Mettis Aerospace
- Role model the Company's Vision, Mission, and Values
Required Skills
- Experience in a commercial, sales administration, or order management role (Manufacturing or Aerospace desirable) or transferrable experience
- Proficiency in Microsoft Office applications, particularly Excel and Outlook
- Experience using ERP systems (EFACS or similar advantageous)
- Commercial awareness and attention to detail
- Effective problem-solving capability
- Clear and confident communication skills
- Ability to manage customer relationships professionally
- Planning and workload management skills
- IT and data accuracy capability
- Familiarity with quotation tracking and KPI reporting
- Awareness of lean tools and continuous improvement principles
Job Type: Full time, Permanent
Location: Redditch, Worcestershire (on site, 5 days)
Hours: M-T 07:30 - 16:30 & F 07:30 - 12:30
Benefits
- Pension: 3% Employer & 5% Employee contribution
- 33 days holiday including 8 statutory Bank Holidays per annum
- Employee benefits, rewards, and wellbeing platform (Perkbox)
- Free on site parking
- Cycle to work scheme
- Bereavement leave
- Company events
- Employee referral programme
- Sick pay
This job description is not exhaustive and may be reviewed periodically in agreement with the job holder. The postholder must comply with all policies and procedures issued by or on behalf of Mettis Aerospace.
Equal Opportunity Statement
Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.
Sales Order Administrator in Redditch employer: Mettis Aerospace
Mettis Aerospace is an exceptional employer, offering a dynamic work environment in Redditch, Worcestershire, where innovation and precision are at the forefront of our operations. With a strong commitment to employee growth, we provide comprehensive benefits including a generous holiday allowance, pension contributions, and a focus on wellbeing through our rewards platform. Join us to be part of a pioneering team that values collaboration, safety, and excellence in the aerospace industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Administrator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Mettis. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Mettis, understand their products, and be ready to discuss how your skills align with their vision. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in sales administration and how you can contribute to Mettis’ goals. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Sales Order Administrator in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Order Administrator role. Highlight your relevant experience in sales administration or order management, especially if you've worked in manufacturing or aerospace. We want to see how you can bring value to Mettis!
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Office, particularly Excel and Outlook. If you’ve used ERP systems like EFACS, let us know! We’re looking for someone with strong commercial awareness and attention to detail, so make that shine through.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate effective communication, so make sure your application reflects that. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Mettis team right from the start!
How to prepare for a job interview at Mettis Aerospace
✨Know Your Stuff
Before the interview, make sure you understand Mettis and their role in the aerospace industry. Familiarise yourself with their products and services, especially how they relate to sales order administration. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your experience in sales administration or order management, particularly in manufacturing or aerospace. Be ready to discuss specific examples where you've demonstrated attention to detail, commercial awareness, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their KPIs, how they measure success in the Sales Order Administrator position, or what challenges the team is currently facing. This shows you're engaged and thinking critically about how you can contribute.
✨Be Professional and Personable
Since this role involves liaising with various stakeholders, it's crucial to demonstrate both professionalism and approachability. Practice clear and confident communication, and remember to smile! Building rapport with your interviewers can leave a lasting impression.
