Quality System Manager in Redditch

About Mettis We design, manufacture and assemble precision forged and machined components at our fully integrated facility in the heart of the UK. Our vision is not only to be the best at what we do but to continually set new standards in the industry by investing and innovating. That’s why we have been pioneers in our industry for over seventy years. We are forging the future today.

About the Role The QMS Manager is a key member of the Quality Team, leading and supporting a team of Quality Systems Engineers and ensuring the business adheres to the Quality Management System. The role involves ensuring all processes remain compliant with customer, regulatory, and aerospace industry requirements including (but not limited to) AS9100, AS13100, and NADCAP. You will write, agree, and implement the full internal audit schedule, lead planning and execution of audits, manage NCRs through to closure, and ensure the timely resolution of noncompliances. You will prepare the business for customer and regulatory audits, act as lead chaperone during assessments, and drive the closure of any resulting NCRs. The QMS Manager owns the Management Review process, the Technical Contract Review process and team, and oversees DQR/DPRV activities to support customer requirements and month-end sales.

All applicants must have the legal Right to Work in the UK. Successful candidates will undergo Drugs & Alcohol screening at the start of their Mettis employment and may also be subject to random testing throughout their employment.

Responsibilities

• Lead and support the Quality Systems Team and Technical Contract Review Team.
• Own the internal auditing schedule and ensure execution in line with AS9100/AS13100/NADCAP expectations.
• Raise, log, and manage NCRs, driving cross-functional closure and preventing recurrence.
• Act as lead chaperone during customer and regulatory audits.
• Prepare the business for 3rd-party audits and ensure timely completion of resulting actions.
• Own and lead the Management Review process.
• Ensure up-to-date internal and customer specifications are in use across the business.
• Oversee and ensure compliance with DQR/DPRV processes.
• Maintain the Quality Management System and ensure ongoing accreditation compliance.
• Own systems KPIs and drive performance improvement.
• Support continuous improvement through integration of procedures, auditing outputs, and NCR management.

Safety Responsibilities

• Comply with EHS and legislative safety standards.
• Comply with PPE and Mettis safety policies.
• Attend occupational health appointments as required.
• Promote safe working practices and participate in risk mitigation activities.

Quality Responsibilities

• Ensure correct and up-to-date documentation is used for manufacturing and testing.
• Work with Engineering to embed process improvements.
• Support nonconformance investigations.
• Deputise for the Quality Director when required.

Delivery Responsibilities

• Support Procurement and Planning to minimise backlog and material delays.
• Actively manage Engineering change requests to avoid production delays.
• Liaise with Special Processes, Laboratory, and Conformance to ensure cost-effective manufacturing methods.

Cost Responsibilities

• Work with Finance and Business Development to keep costing standards up to date.
• Support Purchasing in sourcing approved, cost-effective raw materials.
• Act as the first point of customer contact for changes requiring prior approval.

People Responsibilities

• Demonstrate proactive teamwork within Quality and Technical Contract Review teams.
• Maintain high standards of communication internally and externally.
• Comply with all Mettis HR policies and procedures.

Qualifications

• Engineering degree, HNC, or equivalent experience.
• Demonstrable Quality experience within aerospace or similar manufacturing environment.
• Understanding of AS9100 and aerospace prime supplier requirements.
• Knowledge of aerospace forging processes and methods.
• Understanding of aerospace materials and specification requirements.
• Background in material or manufacturing engineering.
• Experience with forging or hot metal forming (advantageous).

Required Skills

• Ability to use EFACS or similar systems to interrogate order and manufacturing data.
• Proficient in Microsoft Office tools (Word, Excel, Access, Outlook).
• Knowledge of audit processes, internal auditing, and NCR management.
• Strong understanding of document control and procedure management.
• Effective planning and project management skills.
• Strong problem-solving capability.
• Relationship management and communication at all levels.
• Decision making, prioritisation, and change management skills.
• Experience with lean tools, visual management, and 'Go-Look-See' process confirmation.
• Ability to define, deliver, and contribute to SMART objectives.

Equal Opportunity Statement

Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.

This job description is not exhaustive and may be reviewed periodically in agreement with the job holder. The postholder must comply with all policies and procedures issued by or on behalf of Mettis Aerospace.