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- Tasks: Provide first-line IT support and maintain technology systems in a dynamic manufacturing environment.
- Company: Join Mettis Aerospace, a pioneer in precision engineering with over 70 years of innovation.
- Benefits: Enjoy competitive pay, pension contributions, free parking, and employee perks like Perkbox.
- Why this job: Be part of a team that shapes the future of technology in aerospace.
- Qualifications: Experience in IT support or a passion for tech; relevant qualifications are a plus.
- Other info: Work in a collaborative environment with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
We design, manufacture and assemble precision forged and machined components at our fully integrated facility in the heart of the UK. Our vision is not only to be the best at what we do but to continually set new standards in the industry by investing and innovating. That’s why we have been pioneers in our industry for over seventy years. We are forging the future today.
About the Role
Reporting to the Head of IT, the IT Engineer is a key member of the Information Technology team, providing reliable, responsive first-line IT support across the business. This role is fundamental to ensuring the effective operation of Mettis' technology infrastructure, supporting business users, maintaining secure and stable systems, and enabling operational performance across a manufacturing environment.
The post-holder will support, install, maintain, and administer IT systems including end-user hardware, servers, networks, and core business applications. You will work closely with internal departments to resolve technical issues, identify improvement opportunities, and support IT-driven projects. The role also requires significant engagement with third-party suppliers and external support partners.
A focus on cyber security, data protection, and system integrity is essential, ensuring compliance with the Cyber Security Policy and System Security Plan while delivering a high-quality support service.
As a condition of employment, successful candidates are required to satisfy ITAR (International Traffic in Arms Regulations) compliance and must fulfil the following before commencing this role:
- Currently hold the legal Right to Work in the UK
- Fulfil a DBS clearance
- Provide a consistent 5-year UK domicile
- Pass Drugs & Alcohol screening at the start of their Mettis employment
Responsibilities
Core Responsibilities- Provide robust, reliable first-line IT support to the business
- Install, maintain, and support desktop and laptop computers, servers, network hardware, and peripherals
- Perform user account administration, including Active Directory and access management
- Support Microsoft 365 administration and associated business applications
- Provide basic ERP system support where required
- Administer the IT call logging system, including reporting and performance monitoring
- Liaise with internal departments to understand support issues and identify improvement opportunities
- Liaise with suppliers and external support partners for purchasing and technical support requirements
- Deliver basic end-user training on IT systems and tools
- Support and participate in IT-related projects aligned to business needs
- Ensure systems, data, and infrastructure are maintained securely in line with cyber security requirements
- Comply fully with EHS and legislative standards
- Adhere to PPE and all relevant safety policies and procedures
- Promote safe working practices across the workplace
- Participate in risk assessments and "near miss" risk mitigation activities
- Ensure IT services are delivered to the highest standard
- Carry out tasks right first time, in line with defined procedures and expectations
- Maintain accurate documentation and system records
- Complete support tasks and projects within agreed timeframes
- Ensure issues are resolved effectively and to the required standard
- Proactively identify cost-saving opportunities without detriment to IT service or system resilience
- Maintain professional standards of written and verbal communication with internal and external stakeholders
- Work in full compliance with all Mettis HR policies and procedures
- Contribute positively to teamwork and cross-functional collaboration
- Act as an ambassador for Mettis Aerospace
- Role model the Company’s Vision, Mission, and Values at all times
Qualifications
- Previous experience in a similar IT support role or a desire to develop a career in IT within a manufacturing or industrial environment
- Relevant IT qualifications (or working towards) are advantageous
Required Skills
- Problem-solving and analytical skills
- Hardware support experience across desktops, laptops, servers, networking equipment, and peripherals
- Knowledge of desktop and server operating systems
- Awareness of virtualised environments (e.g. VMware)
- Active Directory, DNS, DHCP, and Group Policy knowledge
- Familiarity with Windows Update Services (WSUS)
- Backup and restore solutions (e.g. Veeam)
- Proficiency across Microsoft Office applications
- Fibre and Cat5 network support awareness
- VOIP end-user support and administration knowledge
- Significant IT, documentation, and system administration capability
- Planning and project management awareness
- Understanding of cyber security and data protection principles
- Effective communication skills at all levels
- Ability to prioritise workload and manage change
- Collaborative, coaching, and team-focused mindset
Job Type: Full-time, Permanent
Location: Redditch, Worcestershire (on site, 5 days)
Hours: M–T 07:30 – 16:30 & F 07:30 – 12:30
Pension: 3% Employer & 5% Employee contribution
Employee benefits, rewards, and wellbeing platform (Perkbox)
Free on-site parking
Cycle to work scheme
Company events
Employee referral programme
Sick pay (after probationary period)
This job description is not exhaustive and may be reviewed periodically in agreement with the job holder. The postholder must comply with all policies and procedures issued by or on behalf of Mettis Aerospace.
Equal Opportunity Statement
Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.
IT Engineer in Redditch employer: Mettis Aerospace Limited
Contact Detail:
Mettis Aerospace Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in Redditch
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the IT field, the better your chances of landing that dream job. Plus, you never know who might have the inside scoop on openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, whether it's troubleshooting, system setups, or any cool tech you've worked on. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their tech stack, and be ready to discuss how you can contribute to their goals. Practising common interview questions can also help you feel more confident when the time comes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Engineer in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight relevant experience and skills that match the job description, like your hardware support experience and knowledge of Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background aligns with our vision at Mettis. Keep it concise but impactful.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully solved IT issues. This will demonstrate your analytical skills and ability to handle challenges in a manufacturing environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mettis Aerospace Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and server operating systems, as well as networking equipment. Be ready to discuss your experience with Active Directory, DNS, and DHCP, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific problems you've solved and how you approached them. This will demonstrate your analytical skills and ability to think on your feet.
✨Understand Cyber Security Basics
Since the role emphasises cyber security and data protection, make sure you can talk about relevant principles and practices. Familiarise yourself with the company's Cyber Security Policy and be ready to discuss how you would ensure compliance.
✨Engage with the Team Spirit
Mettis Aerospace values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you've worked cross-functionally or trained end-users, highlighting your communication skills and positive attitude.