METTA is a leading global lifestyle and travel concierge company, specializing in individual, corporate and residential hospitality solutions for our members who are some of the most discerning clientele in the North American market.
Our reputation, built over a decade of delivering unparalleled value, exceptional service and unique experiences, has allowed us to stay at the forefront of our evolving industry and grow with innovative technology, exceptional talent and strong partnerships.
What we need
METTA Management is seeking an intern with an interest in the travel and leisure industry at our organization. As such, you would train under our UK based Managing Director, an industry expert with over 30+ years of experience in the global travel industry, along with a team of other professionals who day by day assess client’s needs and provide world class travel and lifestyle solutions. This intern would be responsible for travel logistics services, research, booking, confirming and executing itineraries.
The ideal candidate is comfortable multitasking in a fast paced environment, while learning about company guidelines, industry standards and our daily pursuit for excellence in serving our customers.
Responsibilities
- Researching luxury tours, holidays travel, including luxury hotels, villas, private jets, airfare, transportation etc.
- Data entry and processing using Salesforce
- Completing bookings in a timely and friendly manner
- Acknowledging inquiries received via phone call, website, social media or email.
- Liaising with DMCs, hotels, airlines and other industry partners to negotiate the best terms and conditions of service for our customers.
- Attending webinars and studying destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans.
- Maintaining client information including travel and lifestyle preferences in Salesforce.
- Processing final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments.
- Following up with clients returning from trip and contacting past clients to notify of exclusive benefits and offer assistance with future travel plans.
- Troubleshooting unexpected travel issues and addressing client concerns.
- Accessing inboxes during the day day to ensure client and supplier messages are acknowledged in a timely manner and delegated effectively among the team
- Maintaining ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
Knowledge, Skills and Ability
- A major in travel and tourism would be preferred
- Ideally you will be well travelled both domestically and internationally
- Curious and resourceful when it comes to researching locations
- The ideal candidate should have excellent written and oral communication skills
- The ability to multitask and manage multiple projects with strong organizational skills are crucial.
This is a paid internship at £16/hour with a hybrid office/work from home setup
