Specialist, Capital Order Management

We are seeking a Specialist, Capital Order Management to join our NCA Managed Deliveries Team. You will oversee the end‑to‑end order delivery process, ensuring customer CNS orders are accurately booked, processed, and delivered on time. Your role coordinates closely with engineering, production, procurement, and logistics to maintain seamless delivery execution, meet service level agreements, and impact operational efficiency and customer satisfaction. You will report to the Delivery Manager for the NCA Managed Deliveries Team. The position is located primarily in North America (USA, Canada, and Mexico) with flexible working arrangements, including hybrid options.

You will join a team of project and order management professionals dedicated to streamlining delivery processes and ensuring operational excellence. The team focuses on optimizing end‑to‑end delivery execution, backlog management, supply chain coordination, and enhancing customer satisfaction and service level performance. Collaborating with engineering, production, procurement, logistics, and supply chain teams, the team culture emphasizes collaboration, continuous improvement, accountability, and customer focus. Team members are located in the USA, Canada, and Mexico.

What you’ll do:

• Oversee end-to-end capital order delivery, ensuring customer CNS orders are accurately booked, processed, and delivered on time.
• Develop and manage delivery plans by defining key milestones, priorities, and deadlines aligned with sales agreements.
• Collaborate closely with engineering, production, procurement, logistics, and supply chain teams to ensure smooth execution.
• Ensure consistent and high-quality order processing and demand release to the supply chain within the defined region.
• Apply best practices in backlog management to drive on-time delivery performance.
• Proactively identify, assess, and mitigate supply chain risks that may impact delivery timelines.
• Lead complex supply chain and order management initiatives aligned with business objectives.
• Act as the main point of contact for internal stakeholders, resolving order-related issues and ensuring SLA adherence.

Who you are:

• You hold a Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.
• You bring 5+ years of experience in order management, supply chain, operational procurement, or production planning.
• You have advanced proficiency in English and are comfortable working in a global environment.
• You have hands‑on experience working with SAP systems and strong proficiency in Microsoft Office tools.
• You are a strong communicator with the ability to influence, collaborate, and manage stakeholders across functions and levels.
• You demonstrate advanced analytical and problem-solving skills with a data-driven mindset.
• You are highly organized and able to manage multiple priorities in a fast-paced, high-pressure environment.

Nice to have:

• Experience leading complex supply chain initiatives in a capital equipment or managed deliveries environment.

What’s in it for you:

• Inspiring purpose – Enabling sustainable modern life.
• Safe work environment – Safety is a fundamental value; our goal is to lead and promote a safety culture.
• Compensation and rewards – A balanced remuneration and benefits package aligned with market practices, including fixed and variable pay, health care, dental plan, life insurance, private pension, food ticket, and others according to current policies.
• Flexibility – An open and flexible work environment with a balance between personal and professional life.
• A thriving culture – Inclusive culture that enables everyone to reach their full potential, fostering courage, compassion, and care.
• Extensive learning opportunities – Ongoing dialogues, feedback, internal mobility, mentoring, training, development, and global opportunities.
• Interaction without borders – Leverage our global network to exchange experiences and knowledge through open and honest communication.

Equal Opportunity: Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.