Sales & Customer Service Advisor

Metsä Wood is a successful forest industry group with roots in the Finnish forest. Our parent company is a cooperative of over 90,000 forest owners. The products of Metsä Wood include Kerto® LVL, birch and spruce plywood, and further processed sawn timber. Our products made of northern wood store carbon and play an important role in combating climate change. We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics.

We are looking for a self-motivated and enthusiastic Sales & Customer Service Advisor to join our team in Boston, Lincolnshire.

What do you get to do?

• Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
• Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.
• Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.
• Effective use of CRM.
• Review reports received 2 hourly/daily and action where applicable.
• Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders.
• Participating in bespoke training courses.
• Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer.
• Communicate special offers/promotions to customers.
• Build and maintain internal relationships with Account Managers.
• Dealing with all incoming calls & queries.
• Order Input.
• Investigating common/recurring issues and logging them so they can be monitored and improved upon.
• Receiving and processing/investigating customer complaints through to resolution.

What are we looking for?

• Good communicator at all levels within a business.
• Ability to inspire.
• IT skills.
• Problem-solving skills.
• Decision making ability.
• Organisational skills.
• Ability to prioritise.
• Attention to detail.
• Ability to analyse data.
• Aptitude for learning.
• Target driven mentality.
• Customer Service experience 1-2 year minimum.
• Numerate with good data analysis skills.
• Competent with Microsoft Office.
• Flexible to meet needs of the business.

Core hours 37.5 hours per week.

We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities. To support wellbeing at work, we encourage our employees to take advantage of culture and bicycle benefits.

In addition we also offer:

• A company that understands the importance of a work-life balance.
• 25 days holiday plus bank holidays with various service-related increments.
• Training, mentoring and coaching tailored to each individual’s development needs.
• Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers.
• Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support.
• Cycle to work scheme.
• Free On-site parking.

Enter a new era in your career, welcome to Metsä Group!

Anonymous recruitment - this is how it works

This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden.

Recruiters have access to the contact details of those invited for interview once the applicant has been selected for interview. Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully. If you’re invited for interview, your CV will be displayed to the recruiters to support the interview.

Would you like to know more? Contact us! Because the application process is anonymous, we don’t record any information about people who contact us. So don’t hesitate to call us if you have any questions about the position or the recruitment process itself.

What happens next? Click on the link above to apply. Note that attachments won’t be visible in anonymous recruitment until the interview stage, so it’s important to fill in the application form carefully. Please send your application as soon as possible, as we’ll already start processing applications during the application period. Please include your CV and salary request. You’ll receive a confirmation message the next morning after your application has been received.

We wish you the best of luck!