At a Glance
- Tasks: Prepare and serve delicious food and drinks while creating a positive guest experience.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars.
- Benefits: Enjoy discounts on food, drinks, and gym memberships, plus flexible working hours.
- Other info: Great opportunities for personal growth and development in a fun atmosphere.
- Why this job: Be part of a vibrant team in a welcoming environment that values individuality.
- Qualifications: No prior experience needed, just a passion for hospitality and teamwork.
The predicted salary is between 9.9 - 12.1 £ per hour.
- Location - Pen & Wig
- Front of House Team Member
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.
We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity.
By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
The Opportunity
At Pen & Wig, we are looking for Front of House Team Members who enjoy working as part of a team.
We will provide all the training and support you need to build your skills.
What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Can you
- Help prepare and serve our delicious food and drinks at Pen & Wig.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
- A little bit about us…
We're a small batch of handpicked locals – your home for British hospitality.
Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do.
Located near Cardiff Crown Court, and so named due to the large number of legal practices in the area, The Pen & Wig is a haven in the middle of the city.
Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra’s Good Beer Guide for the last six years.
Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.
What's in it for you?
- Reward Card via the Mi XR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and Pure Gym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Please contact Pen & Wig directly.
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Front of House Team Member in Cardiff employer: Metropolitan West
At Stonegate Group, we pride ourselves on being the UK's largest operator of pubs and bars, offering a vibrant work culture that celebrates diversity and inclusivity. As a Front of House Team Member at Horns Inn, you'll enjoy comprehensive training, flexible working hours, and a range of employee benefits including discounts on food and drink, gym memberships, and early access to earned wages. Join us in creating memorable experiences for our guests while thriving in a supportive environment just a stone's throw from the beautiful New Forest and Bournemouth beaches.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Metropolitan West. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Metropolitan West
Don't be shy about reaching out to Metropolitan West directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Member in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Metropolitan West and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Metropolitan West
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
