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- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with a vibrant culture.
- Benefits: Enjoy 25% off food and drink, flexible hours, and discounts at gyms and hotels.
- Other info: Great opportunities for personal growth in a supportive and inclusive workplace.
- Why this job: Be part of a friendly team and enhance guest experiences in a lively environment.
- Qualifications: No experience needed, just a passion for hospitality and teamwork.
The predicted salary is between 10 - 12 £ per hour.
Location: Pen & Wig
About Us: Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity: At Pen & Wig, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Help prepare and serve our delicious food and drinks at Pen & Wig.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little about us: We’re a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Located near Cardiff Crown Court, The Pen & Wig is a haven in the middle of the city. Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra’s Good Beer Guide for the last six years. Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs.
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers.
- VIP entry to our Pubs and Bars.
- Stonegate Hotel Discounts.
- Flexible working.
- Corporate Discounted Rates at David Lloyd and PureGym.
- Discounted Dental Insurance.
- Stream – Early access to your earned wages.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pen & Wig directly.
Front of House Team Member in Cardiff employer: Metropolitan West
Contact Detail:
Metropolitan West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Cardiff
✨Tip Number 1
Get to know the venue! Before your interview, pop into Pen & Wig and soak up the atmosphere. Chat with the staff, check out the menu, and get a feel for the vibe. This will help you connect with the team during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family, like taking orders or handling complaints. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique traits shine through. Whether you're bubbly, laid-back, or a bit quirky, we want to see how you can contribute to our inclusive culture at Pen & Wig.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Front of House Team Member in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team at Pen & Wig.
Tailor Your Application: Make sure to tailor your application to the Front of House Team Member role. Highlight any relevant experience you have in hospitality or customer service, and connect it back to how you can contribute to creating a positive experience for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team at Pen & Wig.
How to prepare for a job interview at Metropolitan West
✨Know the Venue
Before your interview, take some time to visit Pen & Wig if you can. Familiarise yourself with the atmosphere, menu, and the types of guests they serve. This will not only help you feel more comfortable but also allow you to speak knowledgeably about how you can contribute to the team.
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is key. Be ready to share examples from your past experiences where you worked effectively in a team. Highlight your ability to connect with others and create a positive environment, as this aligns perfectly with what they’re looking for.
✨Prepare for Common Questions
Think about questions they might ask, such as how you would handle a difficult customer or how you ensure cleanliness in your work area. Practising your responses will help you feel more confident and articulate during the interview.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry. Share why you love working with people and how you can enhance the guest experience at Pen & Wig. A genuine passion can set you apart from other candidates.