Caretaker in Thornton

Location: Lambeth

Salary: £27,007.50 (This salary will be increased to £28,860 after April 1st 2026)

At MTVH, we are looking for someone who is passionate about creating safe and thriving communities, enjoys providing excellent customer service and ensuring communal spaces are well-maintained.

Key Responsibilities as a Caretaker:

• Collaborate with maintenance, customer service, and housing teams to identify and address communal repairs, including entry-phone systems, while keeping residents informed.
• Ensure timely opening and closing of play areas, conduct Level 1 playground inspections, and prepare reports.
• Support Housing Officers in property readiness for letting and assist with decanting operations.
• Monitor and report defects in external lighting, make seasonal adjustments, and maintain records.
• Oversee regular compacting and removal of domestic and bulk refuse, advocating for recycling initiatives.
• Aid tenants in emergency situations, maintain security on the estate, and manage access to communal areas.
• Assist with setting up the residents' Sheltered Community Centre and distribute information and newsletters.
• Provide emergency call-out coverage on a rotational basis and report on community safety and anti-social behaviour incidents.
• Act as a professional witness if required and report any incidents of vacant or abandoned properties.
• Patrol and report unauthorized vehicles to parking contractors and attend to minor maintenance tasks as directed.

Essential for the role:

• Must hold a clean UK driving license.
• Proficiency in report writing and business English.
• Experience in basic repairs and improvements to the physical environment.
• Strong communication and customer service skills.
• Proven track record of delivering outstanding service to customers.
• Excellent planning, organizing, prioritization, and administration skills.
• Ability to effectively exchange information with colleagues, customers, and clients.

To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced level background check with the Disclosure and Barring service, once an offer of employment is made which is paid for by MTVH. You will also be added to the DBS updating service which will be renewed every 3 years.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15, which represents London’s largest housing associations, we influence policy for the benefits of our residents and the wider sector.

In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.