Supervisor

Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!

Position Overview:

We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills.

Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

What you’ll need to succeed:

• A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads.
• Patience: The ability to remain composed and patient during challenging situations.
• Experience in using multiple business IT applications databases, Microsoft Office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment.

Key Responsibilities:

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment.
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team.
• Able to stay calm under pressure.
• Able to plan work for multiple trade operatives minimising downtime.
• Experience in complaints and collating information from all stakeholders, to include CRM management.

Qualifications:

• Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc.
• SMSTS, Desirable not essential.
• Driving Licence.

To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.

The company Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 which represents London’s largest housing associations we influence policy for the benefits of our residents and the wider sector.

In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.

What matters to you, matters to us.

Benefits:

People are at the heart of what we do, so we have carefully selected our rewards and benefits with our colleagues in mind. Our benefits are designed to support your health and wellbeing, help with the cost of living, and enhance your working environment, making MTVH your employer of choice.

We regularly benchmark our benefit packages against industry standards to ensure we remain competitive, innovative, and responsive to the evolving needs of all our colleagues. While some of our benefits are automatically applied, most are optional. We encourage you to explore what we offer and see if there’s something that fits your needs.

For further information on our full list of benefits, please see our Colleague Rewards and Benefits Digital Book.