£33,391 - £35,780 p/a
Permanent - Full Time
Closing date - 18 September 2026
Hurry only 6 days to apply ***
The role
We have an exciting permanent opportunity for an experienced individual to work in our North London Regional Property Team.
You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.
This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.
What We’re Looking For
- An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.
- A natural curiosity for resolving problems and genuine passion for helping our customers.
- Commercial awareness and ability to interpret and follow businesses processes.
- Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.
Duties will include but will not be limited to the following
- Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.
- Leading on keeping systems and records up to date and to control the data input to ensure accuracy.
- Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
- Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.
What You Need To Succeed
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
- Experience of analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in reporting
- Experience of working with external stakeholders
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing
- An experienced user of Microsoft Office and the ability to easily learn other IT packages
- Strong administrative skills and the ability to manage a varied and demand workload
- Ability to work independently and use initiative to problem solve
What You Need To Do Now
If you're interested in this role, take a look at the attached Job Description for more details.
Download documents
Occupational Requirements PSO.pdf
Partnering Support Officer (1) (1).pdf
Department: Property
Last updated: September 4, 2026
Job ref: NTX1231224
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Partnering Support Officer in Southgate employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
