At a Glance
- Tasks: Support senior leaders with admin tasks and help drive impactful projects.
- Company: Join a leading housing association dedicated to creating vibrant communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a meaningful sector.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Strong admin skills, multitasking ability, and a passion for customer advocacy.
Salary: £38,604 - £40,635
Location: The Johnson Building, London, EC1N 8JS
9 Month Fixed Term Contract
About Us
Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role
As the SLT Assistant, you will provide full administrative support to the Director of Operations and the Director of Repairs & Service Delivery. This includes preparing regular reports, monitoring data accuracy, and assisting with key projects. Your role will enable you to network with various stakeholders and influence the success of projects for the benefit of both customers and MTVH. This is a full-time fixed-term contract based at The Johnson Building, Hatton Garden, London.
Key Responsibilities and Outcomes:
- Provide comprehensive administrative support to the Directors, facilitating productive working relationships.
- Handle confidential and sensitive issues with appropriate discretion to maintain service levels.
- Ensure accurate and timely input, processing, and maintenance of data in key business systems.
- Develop improved customer engagement materials and services that reflect a modern, customer-focused business.
- Regularly update the internal Ombudsman team on all works related to complaints.
- Deal with or refer member enquiries and complaints addressed to the CEO, working with the Service Improvement Team, Executive Team, Board, and Committees.
- Confidently liaise with external stakeholders, including the Regulator, Government Agencies, and Members of Parliament.
What you'll need to succeed
- Professional outlook with a flexible, can-do attitude.
- Ability to remain calm under pressure, multitask, and manage competing priorities to deadlines.
- Assertive and confident in dealing with people, adaptable to different situations.
- Self-motivated with a positive attitude and ability to work independently.
- Natural advocate for residents, customers, and service users.
- Strong administrative experience, both independently and collaboratively with senior stakeholders.
- Up to date with the latest office gadgets, IT applications, and a willingness to explore and implement creative ways to streamline processes.
- Excellent multitasking abilities with the capability to prioritise conflicting deadlines.
- Discreet in handling sensitive information.
- Good communication, literacy, and numerical skills.
- Highly organised with strong time management skills.
If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date: 8th July TBC
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London’s largest housing associations, we influence policy for the benefits of our residents and the wider sector. In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
SLT Assistant - Property employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, dedicated to creating sustainable communities and providing meaningful support to its residents. With a strong focus on employee development, a collaborative work culture, and the opportunity to influence positive change in the housing sector, working at The Johnson Building in London offers a unique chance to contribute to impactful projects while enjoying a supportive environment that values innovation and teamwork.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SLT Assistant - Property
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace SLT Assistant - Property
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Metropolitan Thames Valley
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Metropolitan Thames Valley.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Metropolitan Thames Valley that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
