At a Glance
- Tasks: Lead property services for 58,000 homes, driving operational excellence and customer satisfaction.
- Company: Join Metropolitan Thames Valley Housing, a leading housing association in the UK.
- Benefits: Competitive salary, excellent benefits, hybrid working, and generous leave options.
- Other info: Dynamic role with opportunities for professional growth and a supportive work culture.
- Why this job: Shape the future of property services and make a real impact in communities.
- Qualifications: Senior leadership experience in property services and strong stakeholder management skills.
The predicted salary is between 80000 - 100000 £ per year.
Director of Property Services
Location
London or Nottingham (Hybrid Working)
Salary
- Competitive + Excellent Benefits
- Goodman Masson is delighted to be partnering with
Metropolitan Thames Valley Housing (MTVH) to recruit an outstanding Director of Property Services .
This is a rare opportunity to join one of the UK's leading housing associations at a pivotal time for the sector. Managing a portfolio of over
58,000 homes , MTVH is committed to delivering safe, high-quality homes and exceptional services for residents.
As a key member of the Senior Leadership Team, you will play a critical role in shaping the future of property services across the organisation.
The Opportunity
Reporting into the Executive Team, the Director of Property Services will provide strategic and operational leadership across MTVH's property services function, ensuring the delivery of resident-focused, high-performing services that improve outcomes for customers and communities.
Leading large, multi-disciplinary teams across multiple regions, you will drive operational excellence, regulatory compliance, service transformation and customer satisfaction while ensuring value for money and alignment with MTVH's long-term corporate strategy.
This role offers the opportunity to influence organisational direction, lead significant service improvement programmes and contribute to sector-leading approaches to asset management, damp and mould, defects management and resident engagement.
Key Responsibilities
- Provide strategic leadership for MTVH's Property Services function across a portfolio of 58,000 homes.
- Lead regional delivery teams covering technical advisory, surveying, project management and voids contract management.
- Drive operational performance, customer satisfaction and continuous service improvement.
- Lead MTVH's approach to warm, safe and dry homes, including damp and mould strategy, policy and delivery.
- Ensure organisational readiness for current and emerging regulatory requirements.
- Oversee the identification, investigation and resolution of latent defects across the housing portfolio.
- Manage significant operational budgets, ensuring value for money and financial sustainability.
- Maintain robust governance, risk management and compliance frameworks.
- Build strong partnerships with contractors, supply chain partners, regulators and sector stakeholders.
- Develop and inspire high-performing teams, creating a culture of accountability, collaboration and continuous improvement.
- Contribute as a member of MTVH's Senior Leadership Team, helping shape organisational strategy and delivery.
About You
We are seeking an experienced senior leader with a strong track record of delivering large-scale property services within social housing or a similarly complex environment.
You will bring
- Degree-level education and/or a relevant professional qualification such as RICS, MCIOB or CIH.
- Significant senior leadership experience within repairs, maintenance, asset management or property services.
- Proven success leading large operational teams and delivering outstanding customer outcomes.
- Strong understanding of social housing regulation, building safety, compliance and asset management.
- Experience driving organisational transformation, service improvement and cultural change.
- Commercial expertise, including contract management, supplier performance and value-for-money delivery.
- Excellent stakeholder management skills, with the ability to influence at executive, board and external partner level.
- A customer-focused leadership style aligned with MTVH's values of
Care, Dare, Collaborate and Own .
Why Join MTVH?
- Alongside a competitive salary, MTVH offers an excellent benefits package including:
- Defined Contribution Pension Scheme with employer contributions up to 9%
- BUPA Healthcare (single cover)
- Medicash Health Scheme
- 28 days annual leave
- Option to purchase up to 5 additional days annual leave
- 1 Belief Day
- 2 Volunteering Days per year
- Life Assurance (3x salary)
- Hybrid working arrangements
- A wide range of wellbeing initiatives and colleague network groups
- Apply
- For a confidential discussion or to request further information, please contact:
- Jack Benson
- Goodman Masson
Goodman Masson is acting as an employment agency on behalf of Metropolitan Thames Valley Housing for this appointment. Applications from all backgrounds are encouraged.
Director of Property Services in Slough employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the seniors they serve. With a strong focus on professional development, employees have access to numerous growth opportunities, ensuring they can advance their careers while making a meaningful impact in the community. Located in Nottingham, the company provides a unique chance to contribute to high-quality sheltered housing services, all within a collaborative and inclusive environment.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Property Services in Slough
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Metropolitan Thames Valley.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Metropolitan Thames Valley? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Metropolitan Thames Valley's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Director of Property Services in Slough
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Director of Property Services role at Metropolitan Thames Valley, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Metropolitan Thames Valley operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Metropolitan Thames Valley. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Metropolitan Thames Valley.
