At a Glance
- Tasks: Support our Service Charge teams with administrative tasks and customer enquiries.
- Company: Join a dynamic team in a leading organisation focused on quality service delivery.
- Benefits: Competitive salary, smart working policy, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with a focus on teamwork and career development.
- Why this job: Make a difference by enhancing customer experiences and ensuring smooth operations.
- Qualifications: Customer service experience, attention to detail, and a proactive problem-solving mindset.
The predicted salary is between 28303 - 32613 € per year.
Salary: £28,303 - £32,613 p/a
Permanent - Full Time
Closing date: 14 May 2026
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Hours: 37.5 hrs per week - Permanent; eligible for Smart Working policy
The role provides administrative support to our busy Service Charge teams, ensuring work is handled promptly, standards are maintained, and deadlines met to facilitate quality service delivery. Collaboration with the team and interaction with customers, external stakeholders, and key internal teams is essential to create a great customer experience.
Responsibilities- Respond to customer enquiries about service charges in line with service expectations and key performance indicators
- Deliver statutory and non‑statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure processes are carried out effectively and in line with policy, procedure and legislation
- Monitor and manage team mailboxes, CRM work items, e‑forms and correspondence
- Work with third‑party suppliers such as energy providers and managing agents to ensure services are managed and billed appropriately
- Perform general administration tasks for the team, including scanning, filing, raising purchase orders and processing invoices
- Proactive, can‑do, problem‑solving approach
- Previous customer service or administrative experience
- High level of attention to detail
- Understanding of legal processes
- Ability to interpret financial information
- Experience with a broad range of IT systems
- Collaborative working across teams and departments
Service Charge Administrator employer: Metropolitan Thames Valley
As a Service Charge Administrator, you will thrive in a dynamic and supportive work environment that prioritises collaboration and customer satisfaction. Our Farringdon and Nottingham locations offer a vibrant culture with flexible Smart Working options, ensuring a healthy work-life balance while providing ample opportunities for professional growth and development. Join us to be part of a team that values your contributions and fosters a sense of community, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that relate to the role. Whether it's a project you managed or a problem you solved, having tangible evidence can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Charge Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Administrator role. Highlight your previous customer service or administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive, can-do attitude aligns with our values at StudySmarter. Keep it engaging and personal – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like the service we aim to provide.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to explore more about us and what we stand for while you’re at it!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you understand the ins and outs of service charges and the role of a Service Charge Administrator. Brush up on relevant legislation and processes, as well as any specific systems mentioned in the job description. This will show that you're not just interested, but also knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves responding to customer enquiries, be ready to share examples of how you've handled customer interactions in the past. Highlight your proactive approach and problem-solving skills, as these are key to creating a great customer experience.
✨Demonstrate Team Spirit
Collaboration is crucial in this role, so think of instances where you've worked effectively within a team. Be prepared to discuss how you communicate with colleagues and external stakeholders to ensure smooth operations and quality service delivery.
✨Attention to Detail is Key
Given the administrative nature of the job, it's vital to showcase your attention to detail. Bring up specific examples where your meticulousness has made a difference, whether it was in managing documents or interpreting financial information accurately.
