At a Glance
- Tasks: Own and optimise our Salesforce platform while supporting team members.
- Company: Join Metropolitan Thames Valley Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a caring team focused on exceptional customer service.
- Why this job: Make a real impact by enhancing services for residents and driving innovation.
- Qualifications: Strong technical knowledge and excellent communication skills required.
12-Month Fixed-Term Full-time opportunity (37.5 hours)
Nottingham: £59,432 - £62,559
London: £66,034 - 69,509
This position is suitable for hybrid working.
About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role: The Senior Salesforce Administrator will take ownership of our Salesforce platform, ensuring it is secure, optimised, and aligned to business needs. You will manage user access, data integrity, and system configuration, while translating stakeholder requirements into scalable solutions. Acting as a key bridge between business and technical teams, you will oversee releases, uphold best practices, and drive continuous improvement across the platform. This role also includes mentoring team members and supporting high-quality, reliable day-to-day operations and long-term strategic delivery.
What you'll need to succeed:
- Working within a culture of exceptional customer service
- Good technical knowledge
- Maintaining high levels of communication to ensure the business receives a service that meets and exceeds delivery expectations.
As part of the Salesforce Team, you will provide first class support to our MTVH colleagues enabling them to support our residents.
Interview dates: First round MS Teams interviews will be scheduled from w/c 08 June.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London’s largest housing associations, we influence policy for the benefits of our residents and the wider sector.
In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
Senior Salesforce Administrator employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer that prioritises the well-being of its employees while fostering a culture of collaboration and innovation. With a commitment to professional development, our team members are encouraged to grow their skills in a supportive environment, all while contributing to meaningful projects that enhance the lives of over 120,000 residents. Located in Nottingham, we offer hybrid working options, competitive salaries, and the chance to be part of a visionary organisation dedicated to creating sustainable communities.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Metropolitan Thames Valley Housing on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common Salesforce scenarios. Think about how you’d handle user access issues or data integrity challenges. We want you to show off your skills and how you can make a difference!
✨Tip Number 3
Don’t forget to showcase your customer service experience! Highlight times when you’ve gone above and beyond to help users. This role is all about supporting colleagues, so let that shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission to create vibrant communities.
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Salesforce Administrator role. Highlight your relevant experience with Salesforce, focusing on how you've optimised platforms and managed user access in previous roles.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how you align with our vision of 'People Powered Living'. Share specific examples of how you've delivered exceptional customer service in your past positions.
Showcase Your Technical Skills:Don’t forget to mention your technical knowledge! We want to see how you’ve used your skills to translate stakeholder requirements into scalable solutions. Be specific about the tools and methodologies you've used.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the latest features, best practices, and how they can be applied to improve user experience and data integrity. Being able to discuss specific examples of how you've optimised Salesforce in previous roles will really impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare to share examples of how you've gone above and beyond for users in the past. Think about situations where you’ve resolved issues or improved processes that directly benefited users. This will demonstrate your commitment to delivering high-quality support.
✨Communicate Clearly and Effectively
As a bridge between technical and business teams, strong communication skills are key. Practice explaining complex technical concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can maintain high levels of communication with various stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenges. Think through potential scenarios related to user access, data integrity, or system configuration, and be ready to discuss how you would approach these situations. This will show your strategic thinking and ability to drive continuous improvement.
