The role
Assessment & Support Specialist Location: Nottingham, NG9 1LA and or London SW9 9AJ Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hyrbid Salary Banding: Nottingham £37,202 - £39,160 - London £41,236 - £43,406 Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases? We're looking for an Assessment & Support Specialist to join MTVH's Assessment & Support Hub. You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.
What you'll do:
Assess and triage complex referrals Provide specialist guidance and coaching to colleagues Support safeguarding and risk management activity Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes Work with external agencies to coordinate support for customers Champion MTVH's values of Care, Dare, Collaborate & Own What we're looking for: Experience in housing, social care, support services, or a similar frontline environment Knowledge of safeguarding and statutory frameworks Experience managing complex cases and supporting others Strong communication, relationship-building and record-keeping skills A compassionate, resilient and customer-focused approach To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made.
This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you.
Assessment and Support Specialist in Rugeley employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
