Location: The Johnson Building, London
Salary: £31,320 - £32,968
Contract Type: 12 Months Fixed-Term Contract
Hours: Full-time, 37.5 hpw
Are you an organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.
We are looking for a Resales Administrator to join our After Sales team and provide essential support across a range of property transactions, including shared ownership resales, equity loans, and staircasing. This is an exciting opportunity to build your career within the housing and property sector while working with a collaborative and supportive team.
About the Role
As a Resales Administrator, you will play a key role in ensuring the smooth administration of after-sales activities. Working closely with internal teams, customers, solicitors, and stakeholders, you will provide high-quality administrative support while ensuring compliance with legal, regulatory, and organisational requirements.
Your responsibilities will include:
- Providing administrative support to the After Sales team.
- Managing customer enquiries via telephone and email.
- Maintaining accurate customer records on CRM systems.
- Preparing, recording, and processing legal documentation.
- Supporting the signing and sealing of legal documents and monitoring completion timescales.
- Assisting customers through post-completion processes.
- Handling customer complaints professionally and efficiently.
- Raising invoices and supporting financial administration.
- Contributing to departmental reporting and data management activities.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities and work to deadlines.
- A proactive, positive, and collaborative team player.
- Professional, customer-focused, and resilient under pressure.
- An effective communicator with strong written and verbal skills.
- Comfortable building relationships with colleagues and customers alike.
Essential Experience
- Experience in an administrative or customer service role.
- Experience using CRM systems.
- Experience using Microsoft Office applications.
- Strong organisational and time management skills.
- Excellent telephone and customer service skills.
Desirable
- Experience of CMS systems.
- Interest in or experience within the property, housing, or real estate sector.
Why Join Us?
This is a fantastic opportunity to join a team that values collaboration, professionalism, and customer excellence. You'll work within a supportive environment that encourages personal development while helping customers navigate important milestones in their property journey.
If you're looking for a role where your organisational skills and customer focus can make a real impact, we'd love to receive your application.
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Resales Administrator employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
