Regional Support Change Officer - CSS - CTPL

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job. Job Summary/Key Tasks: Working within CTP London the Regional Change Support Officer (RCSO) will be responsible for providing support to the Regional Change Co-ordinator (RCC) and Regional Change Manager (RCM) for the successful management and implementation of change affecting CTP within the London region. This will include:

• Support for the implementation of national CT Change Projects and Programmes within London. Specifically, the RCSO will be responsible for support the RCC & RCM with specific elements of business change as direct. For example, maintaining readiness plans, engagement activities, etc. Support the delivery of changes within the National CTP Change Portfolio that can be managed regionally, i.e. centrally defined but project managed and delivered by resources within operational CTP commands. Specifically, the RCSO will be responsible for the maintenance of specific project management products; project plans; risk and issue registers - tracking and monitoring updates; managing escalations and managing effective change control as directed by the RCC or RCM.
• Supporting the RCC/RCM with the delivery of regionally defined change/continuous improvement initiatives included in the CT Business Plan. Supporting the RCC/RCM with the implementation of force level Initiatives impacting the CTU as required, liaising with the local project team to ensure that impacts are correctly identified and managed, business change identified and planned for and that staff are engaged and ready for the changes., Ability to analyse and use programme and project management information to support effective decision making. Strong attention to detail, ensuring that reporting and change control products are accurate and contain the necessary information to support effective decision making. Good interpersonal skills with the ability to work effectively and tactfully with people at all levels. Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds. Good communication skills, both verbal and written, across all levels including stakeholder engagement skills. Highly organised and able to meet demanding deadlines in a pressured environment. Ability to work unsupervised and as part of a team. Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative. Strong IT skills in the use of Microsoft Products.
  Experience of working within a project / business change environment. Experience of listening and understanding to the needs and experiences of customers and using these to help develop solutions or interventions to improve performance and achieve organisational outcomes.

22902 £40,519, which includes allowances totalling £3,009.

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