Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team managing disrepair and complex repairs across North London.
- Company: Join Metropolitan Thames Valley, a leader in affordable housing and community support.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to improving community services.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in project management and strong leadership skills required.
Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy.
Southgate, N14: £59,983 - £63,139.
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.
What you'll need to succeed:
- You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's.
- Strong leadership skills and background in managing a multifaceted repairs team.
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Experience of Contract/Project Management (essential).
- Experience of working in Social Housing, Building Surveying, or a regulated field.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- Budget management – adhering to budget set and managing expectations.
- Strong Leadership skills and the ability to manage a varied and demanding workforce.
- A self-starter who isn't afraid of challenge.
- Must have car and business insurance.
Desirable: Housing Experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London's largest housing associations, we influence policy for the benefits of our residents and the wider sector.
In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We'll do this by listening to our customers and working alongside them.
Regional Disrepair Manager employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Disrepair Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching MTVH and its values. Show us how your experience aligns with our mission to provide high-quality services. Tailor your answers to reflect your understanding of the role and the company culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership skills and experience in managing repairs teams, as these are key for the Regional Disrepair Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at MTVH.
We think you need these skills to ace Regional Disrepair Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Disrepair Manager role. Highlight your experience in managing repairs teams and dealing with disrepair cases. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Share specific examples of your leadership skills and how you've improved service delivery in past roles. Let us know why you want to join our team!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it’s through your writing style or the way you present your experiences, we want to see that you can engage with various stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you’re well-versed in the specifics of disrepair management and the responsibilities of a Regional Property Manager. Brush up on your knowledge of contract management, customer service, and the social housing sector. This will help you answer questions confidently and show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in managing repairs or complex projects. Highlight your ability to communicate clearly with contractors and stakeholders, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios related to disrepair cases or customer complaints. Think through potential challenges you might face in the role and how you would handle them. This shows your problem-solving skills and readiness to tackle real-world issues.
✨Demonstrate Your Customer Focus
Since the role involves dealing with customers from diverse backgrounds, prepare to discuss how you’ve handled customer feedback and improved services in the past. Emphasise your commitment to transparency and positive service delivery, as this aligns with the company’s values.