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- Tasks: Provide excellent housing services and support to our diverse customer base.
- Company: Join MTVH, a growing organisation dedicated to community-focused housing solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage in local initiatives and community projects.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing and strong customer service skills are essential.
The predicted salary is between 41235 - 43405 £ per year.
Location: 1 post to cover Slough within postcode regions of SL1, SL2 & SL3
Salary Banding: £41,235 - £43,405
1 x Full Time Permanent Post based on a 37.5hr working week.
This role:
Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.
This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.
This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience.
What you'll need to succeed:
- Essential car user full driving license are required
- Experience of working in a social housing setting is essential
- Experience of working within a supported housing environment is desirable
- Good working knowledge of housing practice, housing law and the principles of service charge management is essential
- Ability to adapt and be flexible
- Ability to collaborate, network and be a strong team player
- Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
- Experience of excellent administration skills & analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in writing, reporting and numeracy
- Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising too
- A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
- The ability to manage and report on projects against agreed targets
- Must possess excellent office management skills, managing inboxes, keys etc.
- Must be willing to work flexible hours as required
Desirable:
- Housing qualification
To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new check performed every three years.
Housing Officer in Reading employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, check out MTVH's values of care, dare, and collaborate. We want to see how you embody these in your work, so think of examples that showcase your passion and adaptability.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s really like to work as a Local Housing Manager at MTVH. This can give you valuable insights and help you tailor your approach.
✨Tip Number 3
Prepare for those tricky questions! Think about your experience dealing with complex customer needs and be ready to share specific examples. We love hearing about how you've tackled challenges in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Housing Officer in Reading
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in social housing and dealing with complex customer needs. We want to see how you've tackled challenges in the past, so don’t hold back!
Be Authentic: Let your passion for housing and community shine through in your application. At StudySmarter, we value authenticity, so share your values and how they align with our mission.
Attention to Detail: Double-check your application for any typos or errors. We appreciate a well-written application that reflects your attention to detail, especially since you'll be managing reports and communications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on housing law and practices relevant to the role. Familiarise yourself with MTVH's values of care, dare, and collaborate, as these will be key in demonstrating your fit for the company culture.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've dealt with complex customer needs or challenging situations. Highlight your experience in social housing settings and how you've successfully managed relationships with local authorities and other partners.
✨Demonstrate Flexibility
Since this role requires occasional flexibility in working hours, be ready to discuss how you've adapted to changing circumstances in previous jobs. Share instances where you've gone above and beyond to meet customer needs or support local initiatives.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at MTVH. This shows your genuine interest in the position and helps you assess if the company aligns with your values and work style.