Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Calculate, collect, and allocate service charges for properties while ensuring compliance.
- Company: Join a dynamic team in a leading property management company.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving service charge processes and customer satisfaction.
- Qualifications: Experience in budget management, excellent IT skills, and knowledge of service charges.
- Other info: Work in a supportive environment with great career advancement potential.
The predicted salary is between 32000 - 34000 £ per year.
This role can be based in either London EC1N 8JS or Nottingham NG9 1LA. Salary banding dependent upon location: London £39,281 - £41,348 - Nottingham £31,657 - £33,323. This role is eligible for our smarter working policy to be discussed at interview.
As a Central Service Charge Specialist based within our busy service team you will be responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will run compliance reports to ensure our service charge data has been mapped and loaded correctly identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.
Duties to include:
- Provide responsive internal customer service, and support, in all central aspects of service charge enquiries in line with service expectations and key performance indicators.
- Provide data, policy documentation and analysis required to support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions).
- Support the wider service charge team to ensure that processes are carried out effectively and in line with policy, procedure and legislation.
- Make systematic improvements to central processes and systems to avoid future service failures, complaints and disputes. This should include regular checks of data cleanliness, and co-ordinating resolution of any issues.
- Set, manage and analyse financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Compile and analyse reporting information, and prepare data loads to service charge systems.
- To lead on resolving complex service charge issues and responding to related enquiries and complaints.
- Provide advice on leasehold and service charge issues to colleagues and relevant stakeholders, and on the feasibility and efficiency of service charge system use.
- Maximise recovery of income by ensuring that charges are coded and allocated correctly.
You must possess:
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Excellent IT skills including advanced Excel.
- Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals.
- Previous experience of working within a customer service environment.
Service Charge Specialist (Central) in Nottingham employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist (Central) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their service charge processes and be ready to discuss how your skills can help improve them. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. We want you to feel confident and ready to tackle any tricky questions that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Charge Specialist (Central) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience with service charges, budget management, and any relevant IT skills, especially in Excel. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve our service charge processes. Keep it concise but impactful – we love a good story!
Show Off Your Customer Service Skills: Since this role involves providing internal customer service, make sure to showcase your experience in this area. Share examples of how you've handled enquiries or resolved issues in previous roles. We value a proactive approach!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Numbers
As a Service Charge Specialist, you'll be dealing with financial forecasts and service charge calculations. Brush up on your Excel skills and be ready to discuss how you've managed budgets or resolved discrepancies in the past. Being able to explain your thought process will show your analytical capabilities.
✨Understand the Legal Framework
Familiarise yourself with the legal aspects surrounding service charges and leasehold properties. Be prepared to discuss any relevant experience you have with First Tier Tribunals or similar legal challenges. This knowledge will demonstrate your expertise and readiness for the role.
✨Customer Service is Key
This role requires excellent internal customer service skills. Think of examples where you've successfully handled customer enquiries or complaints, especially in a complex environment. Highlighting your ability to communicate effectively with various stakeholders will set you apart.
✨Show Initiative in Process Improvement
The job involves making systematic improvements to processes. Come prepared with ideas or examples of how you've identified issues and implemented solutions in previous roles. This shows that you're proactive and committed to enhancing efficiency within the team.
