At a Glance
- Tasks: Engage with customers to manage accounts and resolve challenges with empathy.
- Company: Join MTVH, a supportive organisation focused on exceptional customer experiences.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 29025 - 30553 £ per year.
Location: Beeston, Nottingham NG9 1LA (Parking onsite subject to availability)
Salary Banding: £29,025 - £30,553
Contract Type: Full time permanent based on a 37.5hr week
Join MTVH as a Customer Accounts Advisor (Home Ownership). Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
As a Customer Accounts Advisor, you will:
- Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction.
- Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations.
Key Responsibilities:
- Engage with customers primarily via outbound calls, as well as email and letters.
- Prevent and reduce arrears by providing information, support, and negotiating payment arrangements.
- Signpost customers to external funding where applicable.
- Assist residents with welfare benefits queries to help maximize their income.
- Collaborate with internal teams.
Contact Details:
Metropolitan Thames Valley Recruitment Team
We think you need these skills to ace Income Officer in Nottingham
Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Initiative
Coordination Skills
Stakeholder Management
