Metropolitan Thames Valley Housing (MTVH) is seeking a Complaint Coordinator to join our Beeston-based Complaints Team. You will investigate and coordinate responses for Stage 1 and, with experience, Stage 2 complaints, working with teams across MTVH to achieve fair resolutions for residents.
The role offers hybrid working (2–3 days from home) and on-site parking. You will identify process improvements, communicate clearly, and support customers with empathy while meeting deadlines.
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Hybrid Complaint Resolution Specialist in Nottingham employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
