At a Glance
- Tasks: Provide expert support to customers on housing and tenancy matters.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Competitive salary, hybrid work model, and career development opportunities.
- Other info: Enjoy a supportive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in a target-driven environment.
The predicted salary is between 29025 - 30553 £ per year.
Customer Sevice Advisor known internally as a "Customer Housing Advisor" Location: Beeston, NG9 1LA Salary
Type: - Full time Permanent - 37.5hrs per week Hybrid role with rotational shifts between 8am and 6pm Monday to Friday.
We're looking for a customer-focused specialist to provide expert support to customers across a range of housing and tenancy matters.
Working closely with local housing teams, you'll manage inbound and outbound customer contact, resolve queries at first point of contact, support customers to sustain their tenancy, and identify risks such as safeguarding concerns and anti-social behaviour (ASB).
Key Responsibilities Handle customer enquiries across multiple channels.
Resolve housing and tenancy queries, including Stage 1 complaints.
Identify customer risks and refer for additional support where needed.
Support customers to use online self-service options.
Work with local housing teams to help achieve key performance targets.
Maintain accurate records and case notes.
About You You'll have: Strong communication, listening and problem-solving skills.
Experience working in a target-driven environment.
Customer Service Advisor in Nottingham employer: Metropolitan Thames Valley
Join our team as a Joiner Multi-Skilled in the East Midlands, where we prioritise employee well-being and professional growth. With a competitive salary, generous leave options, and a supportive work culture, we ensure our employees feel valued and empowered. Enjoy unique benefits like a health cash plan and life assurance, all while making a meaningful impact in the social housing sector.
Contact Details:
Metropolitan Thames Valley Recruitment Team
