At a Glance
- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: Join Metropolitan Thames Valley Housing, a leader in affordable housing.
- Benefits: Competitive salary, flexible hours, and opportunities for part-time work.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference by helping improve services for thousands of customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24785 - 25720 £ per year.
Beeston, Nottingham
Full-time (37.5 hours) £24,785 - £25,720 - for part-time job share offers, salary will be pro-rata. This permanent position is available as 2x part-time positions (15-22.5 hours per week) or 1x full-time opportunity. Please specify in your application whether you are interested in this vacancy as a full-time or part-time opportunity.
About us: Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role: We are recruiting for up to two permanent Customer Insight Call Interviewers to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications and can facilitate two part-time positions if suitable.
As a Customer Insight Call Interviewer, you will be responsible for engaging with customers across several communication channels to gather feedback on the services provided by MTVH. Your exceptional communication skills and unwavering commitment to outstanding customer service are pivotal in making each customer feel genuinely heard and valued. You will create an impartial environment that encourages them to share their thoughts openly, instilling confidence that their feedback will be instrumental in driving improvements to our services.
Through your efforts, you will play a key role in enhancing the overall customer experience and fostering a culture of continuous improvement. As a team player you will be able to manage your own workload and utilise key customer response times to maximise survey response rates, which enables the team to meet target requirements.
What you'll need to succeed:
- Able to cultivate trust with customers and create an open and honest environment where they can share their experiences and feedback.
- You will be able to provide excellent customer support and handle challenging situations effectively.
- Ability to self-motivate and take ownership of achieving team objectives and targets.
- A real team player, with a can-do attitude.
- Strong interpersonal skills to establish credibility and build relationships with colleagues and customers quickly.
- An excellent communicator with the ability to keep the complicated simple, you will be able to understand and read your audience, adjusting your delivery style accordingly.
- You will be able to prioritise tasks while remaining supportive of changing demands effectively.
- It will be desirable to have GCSE English/Maths or equivalent.
- Given the nature of the role, you will need to be able to speak and write English in a clear and correct manner.
- Having a good level of computer literacy skills is essential, which includes proficiency in using office applications and web-based browsers.
- Having exceptional record-keeping skills and strong attention to detail is crucial for the fast-paced work you will be doing.
- Be sure to identify cases that require additional support and ongoing management and escalate them appropriately.
Key dates: In-person interviews will be scheduled for week commencing Monday 08 June.
Customer Insight - Call Interviewer in Nottingham employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options available, including part-time roles, employees can achieve a healthy work-life balance while contributing to meaningful projects that enhance the lives of over 75,000 customers. The company fosters a collaborative environment where your insights directly impact service improvements, making it a rewarding place to grow your career in customer engagement.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight - Call Interviewer in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metropolitan Thames Valley Housing. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and insight roles. The more comfortable you are speaking about your experiences, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to simplify complex ideas. Use examples from your past experiences where you successfully communicated with customers or resolved issues. This will highlight your fit for the Customer Insight role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Insight - Call Interviewer in Nottingham
Some tips for your application 🫡
Be Clear About Your Availability:When applying, make sure to specify whether you're interested in the full-time role or one of the part-time positions. This helps us understand your preferences right from the start!
Show Off Your Communication Skills:Since this role is all about engaging with customers, highlight your exceptional communication skills in your application. Share examples of how you've made customers feel valued and heard in the past.
Demonstrate Your Team Spirit:We love team players! Make sure to mention any experiences where you’ve worked collaboratively to achieve goals. It shows us that you can fit right into our culture at MTVH.
Apply Through Our Website:For a smooth application process, head over to our website to submit your application. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Thames Valley Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Insight Call Interviewer, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend or family member to simulate the interview environment and get comfortable with discussing customer service scenarios.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to handle challenging situations and build trust with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific examples from your past experiences that demonstrate your skills in these areas.
✨Show Your Team Spirit
This role requires a strong team player mentality. Be ready to discuss how you've collaborated with others in previous roles. Highlight instances where you’ve contributed to team objectives and how you can bring that same energy to the Corporate Services Directorate.
