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- Tasks: Manage Home Ownership accounts in arrears while delivering top-notch customer service.
- Company: Leading social housing organisation focused on community support.
- Benefits: Hybrid working options and a supportive team environment.
- Why this job: Make a difference in people's lives while developing your skills in collections.
- Qualifications: Strong communication skills and experience in collections preferred.
- Other info: Work independently and collaboratively in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
A leading social housing organization is seeking a Collections Officer, internally known as a Customer Accounts Advisor, to join their Income Collections Team. This role involves managing Home Ownership accounts in arrears and providing exceptional customer service.
Ideal candidates will possess:
- Strong communication skills
- Experience in collections
- An understanding of the Homeownership tenure
The position offers hybrid working options and requires candidates to work independently as well as part of a team.
Customer Accounts Advisor: Empathetic Collections Lead in Nottingham employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor: Empathetic Collections Lead in Nottingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially in social housing. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about exceptional customer service, think of examples from your past experiences where you've successfully handled difficult conversations or resolved issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Accounts Advisor: Empathetic Collections Lead in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer service. We want to see how your skills align with the role of a Customer Accounts Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your understanding of Homeownership can make a difference in our Income Collections Team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you understand the ins and outs of Home Ownership accounts and the collections process. Brush up on relevant legislation and best practices in collections, as this will show your potential employer that you're serious about the role.
✨Showcase Your Empathy
As a Customer Accounts Advisor, you'll need to demonstrate strong communication skills and empathy. Prepare examples from your past experiences where you've successfully handled difficult conversations or resolved conflicts with customers.
✨Team Player Vibes
Even though this role requires independent work, being part of a team is crucial. Think of instances where you've collaborated with others to achieve a common goal, and be ready to share those stories during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Income Collections Team and the challenges they face. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
