Application Analyst - Team Lead in Nottingham

This role involves supporting MTVH’s Business Systems Housing applications (NEC Housing, DRS, Job Manager, Nourish etc.) and providing application support and technical expertise. You will ensure all Application Analysts are trained, managed, and developed effectively to meet the needs of the business and in accordance with MTVH policies and procedures.

Key responsibilities include:

• Managing a small team and providing effective guidance.
• Embedding a culture of coaching, whilst nurturing strengths and identifying areas for improvement.
• Providing technical expertise and solutions that challenge the status quo, to best fit the needs of the business.
• Effective allocation of tasks, ensuring work is delivered within timescales agreed with stakeholders.
• Monitoring the team's work, checking quality, and reviewing operational performance.
• Resolving escalations and complaints.
• Ensuring regular retrospectives/lessons learned sessions are undertaken and actions followed up.

Working Hours: between 08:00 to 18:00 Monday – Friday. This position is suitable for hybrid working, with at least 1 day per week office attendance required.

What you’ll need to succeed:

• Current knowledge and experience in supporting key Business Systems applications NEC Housing, DRS, Job Manager, Nourish etc.
• Experience of system support, enhancement, configuration, troubleshooting, and fault diagnosis.
• Experience in managing a small team.
• Excellent communication, decision-making, and leadership skills.
• Strong organisational and time-management skills.
• Demonstrable track record of providing second/third line support for applications in a similar environment and managing SLAs.
• Experience of working with third-party suppliers and internal teams.
• Knowledge of SQL preferable.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for community support.
• An additional ‘Beliefs day’ once a year for an extra day off.
• Supported family-friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Health cash plan scheme for everyday healthcare needs.
• Tenancy deposit – interest-free loan to help with rental deposits.
• Access to extensive learning and training opportunities.
• Colleague virtual social platform for organisational updates and connections.
• Career progression across the organisation with mentoring/coaching programmes.
• Employee Assistance Programme for colleague wellbeing support.

About us:

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise:

At Metropolitan Thames Valley Housing (MTVH), we are committed to promoting equality, diversity, and inclusion. We work collaboratively to educate, support, and develop all of our diverse employees and the communities we serve. We are part of the disability confident employer scheme and strive to create an environment that encourages our employees to challenge non-inclusive behaviours and be mindful of their own and others' wellbeing.

We provide a platform of Network groups for employees to share views and recommend improvements. Our Network groups include Gender, Ethnicity, LGBTQ+, and Disability.

Our core values of Dare, Care, and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to complete the application as soon as possible to avoid disappointment.