Housing Officer in Mansfield

The role: Housing Officer known internally as a Local Housing Manager.

Location: Office Base - Beeston, Nottingham, NG9 1LA - Covering 60% of properties in Derby - 40% Nottingham.

Salary Banding: £37,202 - £39,160 - Full Time 37.5hr working week.

This role involves recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing and estate services to our shared ownership/leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front-facing representative of MTVH, coordinating internal and external services to meet the diverse range of needs of our customer base by delivering services both on an individual and local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general low-level ASB complaints, estate services, lease management and enforcement.

What you'll need to succeed:

• Essential car user full driving license are required.
• Experience of working in a social housing setting is essential.
• Good working knowledge of housing practice, housing law and the principles of service charge management is essential.
• Ability to collaborate, network and be a strong team player.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential.
• Experience of excellent administration skills and analysing customer feedback to achieve service improvements.
• Attention to detail and accuracy in writing, reporting and numeracy.
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing.
• Ability to self-manage a varied and demanding workload, prioritising and organising too.
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy and passion.
• The ability to manage and report on projects against agreed targets.
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required.

Desirable:

• Housing qualification.

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.