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- Tasks: Provide top-notch support for leaseholders and guide them through homeownership services.
- Company: Dynamic organisation focused on customer service and community engagement.
- Benefits: Part-time hours, competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a team that values attention to detail and offers excellent career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 31772 - 33445 £ per year.
Location: London, EC1N 8JS
Hybrid Working
Contract Type: Part Time Permanent, 32.5 hrs per week
Salary Banding: £31,772 - £33,445
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re-mortgaging, transfers of ownership, home improvements, sub-letting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non-statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents' meetings and undertake sub-letting breach investigations.
About You
- Strong communication and customer service skills with a proactive, problem-solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
Leasehold & Home Ownership Specialist (part time) in London employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Home Ownership Specialist (part time) in London
✨Tip Number 1
Network like a pro! Reach out to people in the homeownership sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homeownership services and legislation. We recommend practising common interview questions with a friend to boost your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
Don’t just wait for jobs to come to you! Actively search for opportunities on our website and apply directly. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in the interviewer’s mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Leasehold & Home Ownership Specialist (part time) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Homeownership Specialist. Highlight your experience with leasehold services and customer support, and don’t forget to mention any relevant legislation knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your proactive approach. Mention specific examples of how you've helped customers in similar roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and ensure there are no typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on homeownership services and relevant legislation before the interview. Familiarise yourself with processes like Right to Buy and lease extensions, as well as any recent changes in the law that might affect leaseholders.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex legal concepts, so try to simplify them in a way that anyone could understand. Role-play with a friend if you can!
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you had to navigate challenges or provide solutions under pressure. This will show your proactive approach and ability to handle enquiries effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to homeownership. For instance, how would you handle a disgruntled leaseholder? Practising these scenarios can help you think on your feet and demonstrate your customer service skills.