Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.,
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re-mortgaging, transfers of ownership, home improvements, sub-letting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non-statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents' meetings and undertake sub-letting breach investigations.
- Strong communication and customer service skills with a proactive, problem-solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
#J-18808-Ljbffr
Homeownership Specialist in London employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
