At a Glance
- Tasks: Manage customer queries and oversee heat network billing processes.
- Company: Join MTVH, a forward-thinking organisation dedicated to customer service.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in utilities, billing, or customer service is essential.
The predicted salary is between 28350 - 34650 £ per year.
MTVH are looking for a dedicated and customer-focused Heat Network Metering and Billing Specialist to join our Customer Services team. This is an exciting opportunity to be part of a rapidly evolving industry, helping to deliver an excellent experience for customers across our heat metering and billing portfolio, while contributing to compliance requirements and effective income recovery.
As the primary point of contact for customers, contractors, internal colleagues and stakeholders, you will provide expert advice and support on heat network metering and billing matters. You will manage customer queries, oversee billing-related processes, monitor performance against service standards, and work closely with suppliers to ensure services are delivered effectively and represent value for money.
Therefore, as part of the team, you will help deliver high-quality services that put customers first. You'll analyse data and occupancy information, support debt recovery activities, coordinate contractor performance, and contribute to continuous service improvements. This is a varied role that requires strong communication skills, attention to detail, and the ability to build positive relationships with a wide range of stakeholders.
Key Responsibilities
- Act as the lead contact for customers, contractors and internal teams on heat network metering and billing queries.
- Manage customer enquiries and complaints, ensuring they are resolved within agreed service standards and SLAs.
- Support effective debt management and revenue collection through the application of income recovery procedures.
- Monitor occupancy data, maintain accurate records and produce reporting to support service delivery and billing accuracy.
- Work collaboratively with contractors and stakeholders to deliver maintenance programmes, repairs and improvement projects while monitoring performance against KPIs.
- Raise and monitor purchase orders, invoices and expenditure to ensure effective financial management and value for money.
What You'll Need to Succeed
- Strong communication and customer service skills, with the ability to build effective working relationships with a variety of stakeholders.
- Proven experience in a role involving heat networks, billing, utilities, housing, contract management, income recovery or a related service environment.
- Experience managing and analysing large datasets, with the ability to produce accurate reports and identify trends.
- The ability to manage complaints confidently and professionally, delivering positive outcomes for customers.
- Excellent organisational skills with the ability to prioritise workload and work effectively under pressure.
- Strong IT skills, including experience using databases, spreadsheets and Microsoft Office applications.
At MTVH, you'll be joining an organisation committed to delivering excellent services and making a positive difference to our customers' lives. You'll work within a supportive and collaborative team environment, where your contribution will help shape and improve vital services for residents.
Heat Network Metering and Billing Specialist in London employer: Metropolitan Thames Valley
Join our team as a Joiner Multi-Skilled in the East Midlands, where we prioritise employee well-being and professional growth. With a competitive salary, generous leave options, and a supportive work culture, we ensure our employees feel valued and empowered. Enjoy unique benefits like a health cash plan and life assurance, all while making a meaningful impact in the social housing sector.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Heat Network Metering and Billing Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metropolitan Thames Valley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metropolitan Thames Valley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Heat Network Metering and Billing Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metropolitan Thames Valley:Your cover letter is your chance to shine! Tell us why you want to work at Metropolitan Thames Valley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metropolitan Thames Valley!
How to prepare for a job interview at Metropolitan Thames Valley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
