Estate Coordinator in London

Estate Coordinator Location: Southwark
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840 OLD KENT ROAD, LONDON, SE15 1DB This Role: Estate Coordinator Salary: £28,862 to £30,381 based on a 37.5hr working week Contract Type: Permanent This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a brand-new building which consists of two residential towers. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person or a security guard. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction. What you'll need to succeed : We are looking for a motivated individual and wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change. Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of working in a social housing setting is preferred but not essential. Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy. The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes. This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. This is a car free development. Successful applicants will be able to use public transport and be on site during fixed times every day To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years.
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