Director of Customer Experience Location:
Hybrid working with travel across MTVH's operating regions London/Nottingham Salary:
Competitive Executive Package Contract Type:
Permanent Reimagine Customer Experience at One of the UK's Leading Housing Providers At Metropolitan Thames Valley Housing (MTVH), we are delivering our Fit for the Future transformation, modernising services, investing in technology and reshaping the way customers experience housing services. We're looking for an exceptional
Director of Customer Experience
to join our Senior Leadership Team and lead this transformation. This is more than a customer services leadership role. It is an opportunity to redefine how customers engage with MTVH, ensuring every interaction is simple, effective, and centred on achieving the best possible outcomes. You will lead the development and delivery of our Customer Experience Plan, creating a modern, data-led and digitally enabled customer proposition that improves satisfaction, drives operational efficiency, and strengthens trust with our customers and communities. About the Role As Director of Customer Experience, you will be the organisation's strategic lead for customer experience, customer contact, customer voice, complaints, and customer
Director of Customer Experience in London employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
