The role
Complaint Coordinator - 12 Month Fixed Term Contract
Location: Beeston, Nottingham, NG9 1LA
Salary: £29,025 - £30,553- Hybrid Working based on a 37.5hr week
Free on-site parking subject to avaliablity
At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham.
As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
We're looking for someone who will…
Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office. Possess prior knowledge and experience in resolving customer disputes. Demonstrate exceptional organisation and time management, adhering to set timeframes for responses. Negotiate and persuade effectively to achieve a desired outcome. Advocate for our customers and show empathy towards their frustrations and needs. Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving. Deliver clear and comprehensive communication, across verbal and written platforms, at all times. Interview Diary Date: To be confirmed
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Complaint Coordinator in London employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
