Collections Officer - Please note this role is known internally as Customer Accounts Advisor. Location: Beeston, Nottingham NG9 1LA – Free on-site parking subject to availability Salary Banding: £29,025 - £30,553 (Dependent upon experience) Contract Type: Fixed Term 12 Month Contract based on a 37.5hr week - Monday to Friday – Hybrid working. Join MTVH as a Customer Accounts Advisor (Home Ownership) Due to an internal secondment promotion MTVH are seeking a passionate individual to deliver exceptional customer experiences within our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Advisor, you will: Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction. Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations. Key Responsibilities Engage with customers primarily via outbound calls, as well as email and letters. Prevent and reduce arrears by providing information, support, and negotiating
Collections Officer in London employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
