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- Tasks: Provide customer support for homeownership services and guide leaseholders through processes.
- Company: Metropolitan Thames Valley, a leading housing association in London.
- Benefits: Part-time role with competitive salary and hybrid working options.
- Other info: Join a dynamic team focused on community improvement and resident support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and knowledge of homeownership services required.
Location: London, EC1N 8JS – Hybrid Working
Contract Type: Part Time Permanent 32.5hrs per week
Salary Banding: £31,772 - £33,445
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re-mortgaging, transfers of ownership, home improvements, sub-letting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non-statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents' meetings and undertake sub-letting breach investigations.
About You
- Strong communication and customer service skills with a proactive, problem-solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
Leasehold & Home Ownership Specialist (part time) employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Home Ownership Specialist (part time)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in homeownership services. Attend local events or webinars to meet potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homeownership legislation and best practices. We recommend creating a cheat sheet with key points to discuss, so you can impress your interviewers with your expertise.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you handle tricky situations and ensure satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Metropolitan Thames Valley.
We think you need these skills to ace Leasehold & Home Ownership Specialist (part time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homeownership Specialist role. Highlight your relevant experience in customer service and knowledge of homeownership services, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you've effectively communicated with customers or colleagues in the past. We want to see examples that showcase your proactive and problem-solving approach!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, and ensure that all the information you provide is accurate. This reflects your ability to interpret legal and financial information, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on homeownership services and relevant legislation before the interview. Familiarise yourself with processes like Right to Buy and lease extensions, as well as any recent changes in the law that might affect your role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might be asked to explain complex legal information, so think about how you can simplify it for a customer who may not have a legal background.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a frustrated leaseholder or managing tight deadlines. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service.
✨Demonstrate Your Problem-Solving Skills
This role requires a proactive approach to problem-solving. Be ready to discuss times when you've identified a problem and taken the initiative to resolve it. Highlight your attention to detail and how it has helped you in previous roles.