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- Tasks: Lead investigations into tenancy fraud and manage high-level anti-social behaviour cases.
- Company: Join MTVH, a dynamic organisation dedicated to creating safer communities.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while tackling complex community issues.
- Qualifications: Experience in ASB management and strong communication skills are essential.
- Other info: Engage with diverse communities and collaborate with law enforcement for impactful change.
Full Time Permanent Role based on 37.5hrs per week
Salary Banding Range: £39,841 - £41,938 (Dependent upon experience)
Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role in the London Borough of Lambeth covering 6,500 properties. This borough is vibrant, diverse, and presents unique challenges—and we need someone at the top of their game to help us tackle them head-on.
About the Role
In this challenging yet rewarding position, you will lead investigations into tenancy fraud, manage high-level anti-social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn’t just about enforcement—it’s about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime.
You will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators. Your ability to build strong networks and partnerships will be crucial in driving impactful change.
Key Responsibilities
- Leading investigations into tenancy fraud and handling high-level ASB cases.
- Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
- Attending ASB evictions and supporting victims to ensure tenancy sustainability.
- Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance.
- Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.
What You Need to Succeed
- Extensive experience in ASB management, safeguarding, and tenancy fraud investigations.
- Deep understanding of housing and enforcement legislation.
- Ability to manage a demanding workload.
- Proven ability to handle high-pressure situations with confidence and professionalism.
- Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
- A passion for creating safer, stronger communities and a determination to make a tangible impact.
Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross transferable skill sets.
Why Join Us?
This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.
The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London’s largest housing associations, we influence policy for the benefits of our residents and the wider sector. In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities.
Anti-Social Behaviour Officer in Lambeth employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Officer in Lambeth
✨Tip Number 1
Network like a pro! Reach out to people in the housing and enforcement sectors, especially those who have experience with ASB management. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and ASB cases. We want you to showcase your expertise and passion for creating safer communities, so practice answering questions that highlight your experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always on the lookout for passionate individuals who want to make a difference, so don’t miss out on this opportunity.
We think you need these skills to ace Anti-Social Behaviour Officer in Lambeth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ASB management and tenancy fraud investigations. We want to see how your skills align with the role of Tenancy Enforcement Lead, so don’t hold back!
Showcase Your Communication Skills: Since this role involves delicate conversations with residents and stakeholders, it’s crucial to demonstrate your exceptional communication abilities. Use examples from your past experiences to illustrate how you’ve handled sensitive situations effectively.
Highlight Your Network Building: We’re looking for someone who can build strong partnerships with external agencies. Share any relevant experiences where you’ve collaborated with law enforcement or community organisations to enhance neighbourhood safety.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour legislation and tenancy fraud. Familiarise yourself with the specific challenges faced in the London Borough of Lambeth, as well as the key stakeholders you'll be working with. This will show that you're not just interested in the role, but that you understand the community's unique needs.
✨Showcase Your Communication Skills
As an Anti-Social Behaviour Officer, you'll need to handle sensitive conversations with residents and stakeholders. Prepare examples of how you've successfully navigated difficult discussions in the past. This will demonstrate your ability to communicate effectively and build trust within the community.
✨Prepare for High-Pressure Scenarios
Expect questions about how you manage high-pressure situations. Think of specific instances where you've had to make quick decisions or handle challenging cases. Highlight your resilience and problem-solving skills, as these are crucial for this role.
✨Network Like a Pro
Since collaboration with external agencies is key, think about how you can demonstrate your networking abilities. Share experiences where you've built partnerships or worked with law enforcement and community organisations. This will show that you can drive impactful change through collaboration.
