At a Glance
- Tasks: Engage with customers to manage accounts and resolve challenges with empathy.
- Company: Join MTVH, a supportive organisation focused on exceptional customer experiences.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Passion for helping others and strong communication abilities.
The predicted salary is between 29025 - 30553 £ per year.
Location: Beeston, Nottingham NG9 1LA (Parking onsite subject to availability)
Salary Banding: £29,025 - £30,553
Contract Type: Full time permanent based on a 37.5hr week
Join MTVH as a Customer Accounts Advisor (Home Ownership). Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
As a Customer Accounts Advisor, you will:
- Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction.
- Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations.
Key Responsibilities:
- Engage with customers primarily via outbound calls, as well as email and letters.
- Prevent and reduce arrears by providing information, support, and negotiating.
Income Officer employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the seniors they serve. With a strong focus on professional development, employees have access to numerous growth opportunities, ensuring they can advance their careers while making a meaningful impact in the community. Located in Nottingham, the company provides a unique chance to contribute to high-quality sheltered housing services, all within a collaborative and inclusive environment.
Contact Details:
Metropolitan Thames Valley Recruitment Team
