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- Tasks: Support older people to live independently and manage housing services.
- Company: Join MTVH, a community-focused organisation making a real difference.
- Benefits: 28 days leave, volunteering days, enhanced pension, and hybrid working options.
- Why this job: Make a positive impact on the lives of older residents every day.
- Qualifications: Experience in housing support and knowledge of welfare benefits required.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
The predicted salary is between 26300 - 27400 £ per year.
Location: Clarence Avenue, Lambeth, SW4 8DN
Salary: £31,335 - £32,984 (Dependent upon experience)
Contract: Full Time Permanent 37.5hrs per week
Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.
About this role: Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose. As a Housing with Support Manager, you'll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.
What You'll Do
- Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
- Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
- Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
- Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
- Promote independence by signposting to community resources and specialist services.
- Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
- Arrange property adaptations to meet individual needs and maintain suitability.
What We're Looking For
Essential:
- Knowledge of legislation relevant to older residents and sheltered housing.
- Understanding of welfare benefits and tenancy rights.
- Experience supporting vulnerable older people with housing and wellbeing needs.
- Excellent communication skills and ability to work independently and as part of a team.
- Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
- Aware of safeguarding procedures and local support pathways.
Desirable:
- QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.
Personal Attributes
- Flexible and adaptable to meet customer needs.
- Assertive yet empathetic when dealing with sensitive issues.
- Highly organised with the ability to prioritise and manage workload effectively.
Please note: we do not currently offer visa sponsorship.
What's in it for you?
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
- 2 volunteering days per year for things like helping out in local communities.
- An additional Beliefs day once a year to have an extra day off.
- Supported family friendly approach with extended parental leave.
- Enhanced pension with matched contributions of up to 9%.
- Option to buy or sell up to 5 days annual leave per year.
- Life assurance cover 3 x your salary.
- Cycle2work scheme.
- Hybrid Working - Dependent on job role and department.
- Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
- Tenancy deposit interest free loan to help with rental deposits and season Ticket loan.
- Access to extensive learning and training opportunities with Wisebox platform.
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation.
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Our promise: Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet.
Housing with Support Manager employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing with Support Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTVH. Check out their social media and website to understand their values and community initiatives. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with supporting older people and managing housing services. Confidence is key!
✨Tip Number 3
Show your passion! When discussing your motivation for the role, share personal stories or experiences that highlight your commitment to helping vulnerable older people. This will make you stand out as a genuine candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Housing with Support Manager role.
We think you need these skills to ace Housing with Support Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting older people shine through. We want to see how much you care about helping them live independently and thrive in their community.
Tailor Your Experience: Make sure to highlight your relevant experience in housing management and support for vulnerable individuals. We’re looking for specific examples that demonstrate your skills and understanding of the needs of older residents.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it helps us keep everything organised!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on the relevant legislation for older residents and sheltered housing. Familiarise yourself with welfare benefits and tenancy rights, as these are crucial in your role. Being knowledgeable will show that you're serious about supporting vulnerable people.
✨Showcase Your Empathy
As a Housing with Support Manager, you'll be dealing with sensitive issues. Prepare examples of how you've handled similar situations in the past, demonstrating your assertiveness and empathy. This will help you connect with the interviewers and show them you can handle the emotional aspects of the job.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Think of specific instances where you've effectively communicated with residents or team members. Be ready to discuss how you can adapt your communication style to meet the needs of different individuals, especially when it comes to providing support.
✨Get Organised
Being highly organised is essential for managing your workload effectively. Before the interview, prepare a list of your past experiences that showcase your organisational skills. Discuss how you prioritise tasks and manage time, especially when juggling multiple responsibilities in a housing management context.