Housing Officer /Lettings Officer

Location: Enfield - N9 0TG

Salary Banding Range: £41,235 - £43,405

Full Time 37.5hr working week - Permanent Position

Valid UK Driving Licence & access to transport is required for this role.

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management.

What you'll need to succeed:

• Essential car user
• Experience of working in a social housing setting is essential
• Experience of working within a supported housing environment is desirable
• Good working knowledge of housing practice, housing law and the principles of service charge management is essential
• Demonstrate values of care, dare and collaborate
• Ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc
• Must be willing to work flexible hours as required

Desirable:

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new check performed every three years.