At a Glance
- Tasks: Lead and innovate in supported housing services, making a real difference for diverse communities.
- Company: Join Metropolitan Thames Valley Housing, a top provider of affordable housing in the UK.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to improving lives and communities.
- Why this job: Shape strategic plans and drive impactful change in supported housing.
- Qualifications: Extensive leadership experience in supported housing and strong financial acumen required.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
We are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services. This is a leadership role with accountability for a large, geographically dispersed portfolio, overseeing specialist housing management services and supporting customers with a wide range of needs including homelessness, mental health, learning disabilities and asylum seekers/refugees.
You will shape and deliver strategic plans, ensuring services are high-quality, compliant and customer-focused, while driving performance across key customer, colleague, commercial and compliance metrics.
Key aspects of the role include:
- Leading a large team to deliver consistently high-performing services
- Driving delivery against KPIs, quality standards and regulatory frameworks
- Shaping strategic direction and contributing to wider MTVH Support and Customer Services priorities
- Contributing to a programme of investment in supported housing and development of new schemes
- Leading service improvement, innovation and the development of new business opportunities
- Acting as senior representative with commissioners, funders and external stakeholders
- Ensuring strong customer engagement, including co-design approaches to service delivery
- Overseeing customer satisfaction, audit outcomes and continuous improvement
- Providing sector leadership, maintaining expertise in supported housing policy and practice
What you'll need to succeed
- Extensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant support
- Proven experience managing large, dispersed teams and delivering strong operational performance
- Strong financial acumen, with experience managing budgets and delivering value for money
- Demonstrable experience developing business cases and driving service growth and innovation
- Experience working with commissioners and funders across housing, health and social care
- Strong understanding of supported housing policy, regulation and best practice
- Excellent communication and influencing skills, including experience presenting at senior leadership or Board level
- Ability to build inclusive, high-performing teams and lead through change
- Strong commitment to safeguarding and delivering safe, high-quality services
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London’s largest housing associations, we influence policy for the benefits of our residents and the wider sector. In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
Head of Supported Housing employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to delivering high-quality services in supported housing, employees benefit from comprehensive training programmes, opportunities for innovation, and the chance to make a meaningful impact in the lives of vulnerable individuals across London and the East Midlands. Join us in our mission to create stronger communities while enjoying a workplace that values diversity and collaboration.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supported Housing
✨Tip Number 1
Network like a pro! Reach out to people in the supported housing sector, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing large teams and driving performance. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to organisations like Metropolitan Thames Valley Housing through our website. Express your interest in supported housing and ask about upcoming opportunities.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest policies and best practices in supported housing. This knowledge will not only help you in interviews but also show that you're genuinely passionate about making a positive impact.
We think you need these skills to ace Head of Supported Housing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supported housing. We want to see how your skills align with the role, so don’t hold back on showcasing your leadership experience and operational successes!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve services. Use metrics where possible to illustrate your impact – numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for supported housing and how you can contribute to our mission.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on the latest supported housing policies and best practices. Familiarise yourself with Metropolitan Thames Valley Housing's mission and values, as well as their current projects. This will show that you're genuinely interested and prepared to lead in this role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed large teams and driven performance in previous roles. Be ready to discuss specific KPIs you've met or exceeded, and how you fostered a high-performing culture. This is your chance to shine as a strategic leader!
✨Engage with Customer Focus
Demonstrate your commitment to customer engagement by sharing experiences where you've co-designed services or improved customer satisfaction. Highlight any innovative approaches you've taken to ensure services are tailored to meet diverse needs, especially for vulnerable groups.
✨Financial Savvy is Key
Be prepared to discuss your financial acumen, including how you've managed budgets and delivered value for money in past roles. Bring examples of business cases you've developed that led to service growth or innovation, as this will be crucial for the Head of Supported Housing position.
