Metropolitan Thames Valley (MTVH) is seeking a Specialist Complaint Handler to join our Customer Services team in Beeston. You will resolve complex complaints, including CEO enquiries, and respond to MPs, Councillors and Ombudsman requests with clear, fair resolutions.
You will work collaboratively to improve the customer journey through root cause analysis, developing improvements, and building relationships with senior executives and external stakeholders.
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Complaint Specialist - Complex Resolutions (Hybrid) in Halfway House employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
