Location: Beeston, NG9 1LA
Salary Banding: £30,629 - £32,241 based on 37.5hr week
Contract Type: 12 Months Fixed Term
Hybrid working to be discussed at interview stage
As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.
£30,629 - £32,241 p/a
Temporary - Full Time
Closing date - 2 November 2026
The role
Complaint Specialist
Location: Beeston, NG9 1LA
Salary Banding: £30,629 - £32,241 based on 37.5hr week
Contract Type: 12 Months Fixed Term
Hybrid working to be discussed at interview stage
As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.
You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.
You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP’s, Councillors and the MTVH Policy Team.
What You'll Need To Succeed
- Strong knowledge and experience in resolving customer disputes
- Ensures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concerns
- Confident at communicating with senior leaders and members of parliament where appropriate
- Exceptional Organisation
- Excellent communication and written skills
- Report writing skills to ensure regular updates into senior executives on the progress of complaints, orders and improvements
Download documents
Complaint Specialist.docx
Occupational Requirements For Complaint Specialist.odt
Department:Customer Services
Last updated:October 19, 2026
Job ref:NTX1244478
#J-18808-Ljbffr
Complaint Specialist in Halfway House employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
