At a Glance
- Tasks: Lead and develop teams to deliver high-quality supported housing services.
- Company: Join one of the UK's leading providers of affordable housing.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on equality, diversity, and inclusion.
- Why this job: Make a real difference in the lives of vulnerable adults while driving positive change.
- Qualifications: Experience in managing supported housing and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
We are seeking an experienced Operations Manager – Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and services that support adults with a range of needs, including those with experience of homelessness, asylum seekers and refugees, and individuals requiring mental health or specialist support. This is a key management role responsible for ensuring services are safe, compliant and high performing, delivering excellent, personalised and value‑for‑money services that achieve strong outcomes for customers.
Key aspects of the role include:
- Leading and developing multi‑site teams to deliver high-quality supported housing services
- Driving performance against KPIs, regulatory standards and contractual requirements
- Embedding a strong safeguarding culture and overseeing incidents, complaints and risk
- Managing relationships with commissioners, partners and stakeholders
- Supporting service development, innovation and continuous improvement
- Managing service budgets and ensuring efficient, effective resource deployment
What you’ll need to succeed:
- Proven experience managing supported housing or support services for adults with support needs (e.g. homelessness, mental health, refugees)
- Strong knowledge of safeguarding, housing law, welfare benefits and best practice in supported housing
- Experience leading geographically dispersed teams and driving performance in a multi‑site environment
- Ability to build effective relationships with internal and external stakeholders, including commissioners
- Experience managing budgets and delivering cost-effective services
- Strong communication skills with the ability to influence and engage diverse audiences
- A values‑driven approach, promoting equality, diversity and inclusion
- Understanding of Psychologically Informed Environments and Trauma Informed Care (desirable)
- Level 5 Diploma in Leadership for Health and Social Care (desirable)
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Operations Manager in Faringdon employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to delivering high-quality services in supported housing, employees benefit from meaningful work that directly impacts the lives of vulnerable individuals, alongside opportunities for professional advancement and a strong focus on safeguarding and compliance. Located across London and the East Midlands, our diverse teams are empowered to innovate and improve services, making MTVH a rewarding place to build a career.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Faringdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and support services sector. Attend industry events or join relevant online groups to meet people who can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported housing and think about how your experience aligns with their mission. This will show them you're genuinely interested!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven performance in previous roles. Use metrics and outcomes to demonstrate your impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager in Faringdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing supported housing and any relevant qualifications. We want to see how your background aligns with our mission at MTVH!
Showcase Your Leadership Skills:In your application, emphasise your ability to lead multi-site teams and drive performance. Share specific examples of how you've successfully managed teams and improved service delivery in the past. We love a good success story!
Demonstrate Your Knowledge:Be sure to mention your understanding of safeguarding, housing law, and best practices in supported housing. This shows us that you’re not just experienced but also knowledgeable about the field we operate in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and the specific needs of the clientele you'll be working with. Familiarise yourself with relevant laws, safeguarding practices, and the latest trends in the sector. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and develop teams effectively. Prepare examples from your past experiences where you've successfully managed multi-site teams or driven performance against KPIs. Highlight how you foster a positive team culture and ensure high-quality service delivery.
✨Build Relationships
This role involves managing relationships with various stakeholders, so be ready to discuss how you've built effective partnerships in previous roles. Think of specific instances where you've engaged with commissioners or external partners to achieve common goals. This will illustrate your communication skills and ability to influence diverse audiences.
✨Budget Management Know-How
Since managing budgets is a key part of this role, come prepared to talk about your experience with financial management. Be ready to share how you've delivered cost-effective services while maintaining quality. If you have any examples of innovative resource deployment, make sure to mention those too!
