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- Tasks: Lead and enhance property services for a major housing association, ensuring resident satisfaction.
- Company: Join Metropolitan Thames Valley Housing, a leading housing association with a strong social purpose.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving transformation towards 2030.
- Why this job: Make a real difference in people's lives by improving their homes and communities.
- Qualifications: Extensive leadership experience in property services and a passion for social impact.
The predicted salary is between 60000 - 80000 £ per year.
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high-performing, resident-focused property services at scale. Metropolitan Thames Valley Housing (MTVH) is one of the UK's largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
We are seeking an experienced, values-led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident-focused services across our national portfolio.
The role:
- Reporting to the Executive Director of Property, the Director of Property Services provides strategic and operational leadership for Property Services across MTVH.
- The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high-performing, resident-focused and deliver value for money.
- This is a senior leadership role with significant influence across the organisation.
- You will provide visible leadership to large, multi-disciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery (Metworks), Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined-up outcomes.
- A key focus of the role is regulatory readiness, including leadership of MTVH's approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.
Key responsibilities:
- Provide strategic and operational leadership across Property Services, ensuring consistent, high-quality delivery across regions.
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery.
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH's corporate strategy.
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building-related regulation.
- Lead MTVH's approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners.
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers.
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board.
- Embed a positive, inclusive and performance-focused culture, developing talent and building sustainable leadership capability.
About you:
- You will be a credible senior leader with substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment.
- A proven track record of driving service improvement, transformation and improved customer outcomes.
- Strong commercial, contract and health and safety capability across building services and repairs delivery.
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.
- Experience leading large, geographically dispersed, multi-disciplinary teams.
- Strategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace.
- Degree-level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experience.
This is a pivotal leadership opportunity in an organisation with genuine scale, ambition and social purpose. You will help shape how property services are delivered now and into the future, directly impacting residents' homes, safety and experience, while supporting MTVH's wider transformation journey to 2030.
How to apply:
Please submit your CV and supporting statement outlining how you meet the requirements of the role. This senior role will require travel.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London's largest housing associations, we influence policy for the benefits of our residents and the wider sector.
In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We'll do this by listening to our customers and working alongside them.
Director of Property Services employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Property Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching MTVH's values and recent projects. Show us how your experience aligns with our mission of providing safe, compliant, and resident-focused services. We love candidates who can demonstrate their passion for our purpose!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven service improvement and led diverse teams. We want to hear about your successes and how you’ve tackled challenges in property services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at MTVH.
We think you need these skills to ace Director of Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Director of Property Services role. Highlight your leadership experience in property services and any relevant achievements that showcase your ability to drive service improvement.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how you meet the requirements outlined in the job description. Be specific about your past experiences and how they relate to the responsibilities of this role.
Showcase Your Values: At StudySmarter, we value collaboration and care. Make sure to weave in examples of how you've demonstrated these values in your previous roles. This will show us that you're not just a fit for the job, but also for our culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Director of Property Services role. Brush up on your knowledge of property services, compliance regulations, and customer satisfaction strategies. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've led large, multi-disciplinary teams in the past. Think about specific challenges you faced and how you overcame them. This is a senior leadership role, so demonstrating your ability to influence and inspire others is crucial.
✨Align with Their Values
Familiarise yourself with MTVH's values: Dare, Care, Collaborate, and Own. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the organisation and its future. Inquire about their approach to service improvement and how they measure success in property services. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.